Business Analyst

Retail Human Resources plc; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global coffee brand is seeking a Business Analyst to bridge the gap between technology and business. The role focuses on gathering requirements, analyzing processes, and delivering value through IoT-connected services. Ideal candidates will have strong analytical skills, effective communication abilities, and experience with agile methodologies. This position offers hybrid working opportunities and a host of perks, including share ownership and private medical cover.

Benefits

Share Investment Plan

Smart pension matching contributions

Financial Support Fund

Discounts in stores

Private medical cover

Qualifications

• Experience with agile methodologies like scrum or Kanban.
• Strong analytical and problem-solving skills.
• Effective communication skills for diverse audiences.

Responsibilities

• Capture and document business and technical requirements.
• Translate needs into user stories and supporting artefacts.
• Analyse business processes and customer journeys for opportunities.

Skills

Agile methodologies

Analytical skills

Problem-solving skills

Communication skills

Documentation skills

Tools

JIRA

Confluence

Excel

SQL

Tableau

Job description

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Business Analyst there’s never been a better time to join.

This role bridges the gap between business and technology. You will help gather requirements, analyse processes, map data flows, and ensure that our IoT-connected coffee machines and digital services deliver measurable value to customers, partners, and Costa’s business objectives.

Why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Business Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll:

• Work with stakeholders to capture and document business and technical requirements.
• Translate needs into clear user stories, acceptance criteria, and supporting artefacts for product teams
• Analyse business processes, customer journeys, and data flows to identify opportunities and risks.
• Support Product Managers by providing evidence and clarity for prioritisation.
• Act as a bridge between business teams and technical teams & Communicate findings and recommendations clearly to different audiences.

Who you are

It’s your unique ingredients we’re interested in:

• Exposure to agile ways of working (scrum, Kanban, or equivalent)
• Strong analytical and problem-solving skills
• Effective communicator across technical and business teams
• Organised and detail-oriented, with strong documentation skills
• Experience with analysis or data tools (e.g. JIRA, Confluence, Excel, SQL, GA, Looker, Tableau)

Location – Loudwater or London– Hybrid