Business Analyst

Government Digital Service; England; On-site; GBP 35,000 - 55,000; Full time

Job summary

The Government Digital Service seeks experienced Business Analysts to enhance their internal analytical capabilities. Successful candidates will perform in agile teams, manage stakeholder relationships, and contribute to high-impact projects aimed at improving public service delivery across the UK.

Qualifications

• Experience as a business analyst in medium to large scale software projects.
• Ability to manage multiple analysis tasks in a fast-paced environment.
• Strong communication skills for stakeholder engagement.

Responsibilities

• Conduct analysis activities and support agile delivery teams.
• Manage stakeholder relationships and prioritise product backlogs.
• Map processes and provide data insights for service improvement.

Skills

Stakeholder Management

Communication

Agile Methodologies

Analytical Thinking

Job description

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

1. joining up public sector services
2. harnessing the power of AI for the public good
3. strengthening and extending our digital and data public infrastructure
4. elevating leadership and investing in talent
5. funding for outcomes and procuring for growth and innovation
6. committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.

Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need

Job description

The Government Digital Service is looking for business analysts who want to add rigour and value to an organisation where business analysis as a specific profession is still relatively new. This is an exciting opportunity to be a part of the growth of an internal analytical capability in a fast paced environment. You will be an experienced practitioner who can own and produce outstanding analysis.

As a Business Analyst you’ll:

• perform analysis activities in agile delivery teams or cross-cutting programme teams, providing advice and guidance on Agile ways of working, the benefits of the methodologies, and how they support software and product development
• conduct critical analysis activity independently to help guide and prioritise team scope and delivery
• manage stakeholder relationships internally and externally to support Product Managers in building, managing, prioritising and refining story backlogs
• ensure that epics and stories are well documented and contain suitable acceptance criteria to support development and test activity
• map processes, user interactions, and data flows to support the product and delivery objectives of the team
• perform analysis activities on live services across a range of support channels to understand user requests, model and forecast future volumes and find opportunities for greater self service and automated resolutions
• support Service Leads and senior stakeholders with data insights, performance reports and service improvement recommendations, enabling them to make products better and manage third party supplier contracts effectively
• maintain knowledge of the changing digital and technology landscapes and the opportunities they provide to improve the delivery of programme objectives

Learn more about what business analysts do in government.

Person specification

We’re interested in people who:

• have experience as a business analyst working on medium to large scale, software development programmes and able to provide practical examples of how you have identified, improved products and user experiences.
• can demonstrate the ability to manage multiple pieces of analysis across a fast paced programme of work, defining needs, pain points, dependencies, flows and journeys of high-volume digital products, working with multidisciplinary, agile teams – covering the full product lifecycle, driving continuous, data-led and iterative improvement, ensuring that requirements are well defined, understood, managed, prioritised and addressed appropriately
• have strong communication skills that enable you to manage and influence stakeholders, and engage with people through a range of channels to identify a common set of needs and priorities, challenge assumptions, or to explain what what is required or how things might need to change in a clear and open manner
• can work independently with minimal guidance to produce quality requirements, user stories and acceptance criteria which lead to high quality features and products, you should be able to demonstrate the use of a variety of different analysis techniques in doing so
• can use analytics data and first-hand research to understand user behaviours and inform product and design improvements and challenge opinions and decisions where the data draws differing conclusions