Business Analyst

Enfield Council; Enfield; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A local government authority in Enfield seeks a Business Analyst to support its Digital Services team. You'll bridge ideas and implementation by analyzing data and designing innovative solutions for service improvement. Key responsibilities involve mapping processes, defining user requirements, and leading digital transformation projects. The ideal candidate will have strong stakeholder management skills and experience in local government or complex organizations. Join a supportive team fostering flexible working and continuous development opportunities.

Benefits

Excellent pension through LGPS

Up to 32 days annual leave

Blend of remote and office-based working

Interest-free season ticket loan

Career development and learning opportunities

Employee Assistance Programme

Health and leisure discounts

Qualifications

• Strong stakeholder management and communication skills.
• Experience with process mapping and user journeys.
• Analytical mindset with a knack for problem-solving.

Responsibilities

• Lead business analysis for digital transformation projects.
• Gather and define business and user requirements.
• Map current and future processes, user journeys, and workflows.

Skills

Business Analysis

Stakeholder Management

Data Analysis

Process Mapping

Agile Methodologies

Education

Business Analysis certifications (e.g. CBAP, CCBA)

Tools

MS Project

Visio

Job description

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Business Analyst Turn Insight into Impact

Are you the kind of person who

• Sees patterns where others see chaos?
• Loves solving complex problems with logic and evidence?
• Gets a thrill from turning data into decisions?
• Can translate “tech speak” into plain English (and vice versa)?

If so, we want you on our team.

What’s the role?

As a Business Analyst in our Digital Services team, you’ll be the bridge between ideas and implementation. You’ll work with stakeholders across the Council to understand their needs, analyse data, map processes, and design digital solutions that improve services for residents and staff.

You’ll be part of a collaborative, multidisciplinary team that includes project managers, change managers, technical specialist and operational staff. Together, you’ll deliver real changewhether it’s automating a manual process, introducing AI tools, or helping a service team rethink how they work.

What will you do?

• Lead business analysis for digital transformation projects.
• Gather and define business and user requirements.
• Map current and future processes, user journeys, and workflows.
• Conduct data analysis to support decision-making and identify trends.
• Develop business cases and investment appraisals.
• Champion innovationthink AI, RPA, and Microsoft 365 tools.
• Facilitate workshops and engage stakeholders at all levels.
• Shape and hand over well-defined projects to delivery teams.

What do you need?

• Experience as a Business Analyst and User Researcher.
• Strong stakeholder management and communication skills.
• Ability to gather, write, and prioritise business/user requirements to tight timelines.
• Experience with process mapping, user journeys, and wireframes.
• Analytical mindset with a knack for problem-solving.
• Understanding of digital transformation in complex organisations.
• Confidence to lead discussions, influence decisions, and deliver results.
• Experience in local government or large service organisations.
• Familiarity with Agile, Prince2, or Scrum methodologies.
• Business Analysis certifications (e.g. CBAP, CCBA).
• Experience with MS Project, Visio, or similar tools.
• Work on meaningful projects that improve lives in Enfield.
• Be part of a forward-thinking, supportive team.
• Flexible working and development opportunities.
• A culture that values curiosity, collaboration, and creativity.

Ready to turn insight into action?
Apply now and help shape the future of digital services at Enfield Council.

If you would like to know more about the role, please contact Liz Smith on [emailprotected] to arrange an informal discussion about the job.

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.