Business Analyst

Livin Housing Limited; City Of London; On-site; GBP 47,000; Full time

Job summary

A housing organization is looking for a Senior Business Analyst in Ealing to drive the delivery of planning and customer service functions. This role involves developing management information, leading process improvement initiatives, and managing staff. The ideal candidate will possess strong analytical skills and experience in contract mobilisation. Benefits include 25 days annual leave, volunteering leave, and family-friendly policies.

Benefits

25 days annual leave

Volunteering leave

Family-friendly policies

Mears Rewards

Qualifications

• Strong analytical skills with experience in interpreting data.
• Experience in business process mapping and re-engineering.
• Proven track record in managing and implementing operational change.

Responsibilities

• Develop and produce accurate management information.
• Identify opportunities to increase productivity and reduce costs.
• Lead process improvement initiatives.

Skills

Strong analytical skills

Excellent communication

Leadership skills

IT literate

Education

Good standard of education

Tools

MCM

Total Mobile

ME3

MSP

Job description

Overview

Annual salary: up to £47,000.00

Senior Business Analyst

Location: Ealing

Contract Type: Full-Time, Permanent

Salary: £47,000 per annum

Benefits: 25 days annual leave, Mears Rewards, volunteering leave, family-friendly policies

About Pyramid Plus

Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we’re entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations.

About the Role

To develop, produce and maintain management information to support commercial & management decision making, client KPI monitoring, project delivery and contract mobilisation. Promote the use of MCM within the branch and to continually look for process improvements and emerging technology to innovate.

Role Responsibilities

• Develop and produce accurate and meaningful management information
• Identify opportunities to increase productivity, reduce costs, and add value to branch/hub service delivery through data analysis, best practice, and continuous improvement
• Lead process improvement initiatives, with a focus on MCM/Total Mobile and supporting systems such as ME3 and MSP
• Ensure adherence to standard operating procedures across the branch
• Promote engagement with MCM/Total Mobile across all business areas; act as MCM ‘Super User’ for the region
• Manage contract set-up and mobilisation
• Produce reports to identify performance trends and improvement opportunities
• Line manage two members of staff
• Cultivate strong working relationships with clients, service users, and local communities
• Manage client expectations, attend meetings as required, and support business development activities including bid preparation

Role Criteria

• Demonstrable good standard of education leading to a high level of literacy and numeracy
• Strong analytical skills with experience in interpreting data and producing actionable insights
• Experience in the above duties
• Experience in business process mapping and re-engineering
• Proven track record in managing and implementing operational change
• Project management experience, including planning, delivery, and stakeholder coordination
• Experience in training and upskilling staff, particularly in system adoption and process improvement
• Strong working knowledge of digital operational systems such as MCM, Total Mobile, ME3, and MSP
• Ability to produce clear, concise reports and dashboards for performance monitoring
• Experience in contract mobilisation and operational setup
• Excellent communication and interpersonal skills, with the ability to build relationships across internal teams and external stakeholders
• Experience in client-facing roles and contributing to business development and bid writing
• Demonstrated leadership skills, including line management, coaching, and performance development
• Comfortable working in a fast-paced, multi-stakeholder environment with competing priorities
• A proactive, solutions-focused mindset with a commitment to continuous improvement

• IT literate with confident oral and written communication skills

Benefits

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day – a company-wide celebration of your hard work
• Volunteering leave to support community initiatives
• Mears Rewards – discounts on groceries, holidays, eye tests, and more
• Family-friendly policies and support

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.