Business Analyst

EF Recruitment; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a skilled Business Analyst to join a global leader in software solutions. This hybrid role involves supporting analytics needs with a focus on customer retention, building scalable reporting solutions, and creating dashboards. Successful candidates should have experience in a BI analyst role, strong SQL skills, and familiarity with tools like Tableau. The position offers a long contract with benefits including free breakfast on site.

Benefits

Long contract

Global company

Free breakfast on site

Qualifications

• Experience in a BI analyst role focused on customer retention.
• Strong analysis skills for large SQL datasets.
• Worked on building data pipelines.

Responsibilities

• Build automated scalable reporting solutions.
• Create dashboards from internal and external data.
• Identify and enhance data capture strategies.

Skills

Data analysis

Customer retention

SQL

Tableau

Qlik

Python

R

Tools

Tableau

Qlik

Job description

Overview

Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London

Responsibilities

• Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention.


• Create holistic dashboards by combining data from both internal and external data sources


• Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements.


• Go one step further and provide actionable insights and recommendations related to key customer retention measures.

Qualifications

• Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis.


• Strong ability analysing and combining large SQL datasets.


• Nice to have: Business reporting tools such as Tableau and Qlik. Python/R.


• Experience of working with and building data pipelines.

Benefits

• Long contract


• Global company


• Free breakfast on site