Business Analyst

JR United Kingdom; Chelmsford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading financial technology firm is seeking a Business Analyst to drive initiatives in merchant onboarding and risk products. This role emphasizes analytics and fosters client satisfaction through insightful fact-based analysis. The ideal candidate will have a degree in a technical field, exceptional communication skills, and a customer-centric approach. Interested candidates should be prepared for a collaborative work environment focusing on impactful solutions.

Qualifications

• A university degree in a relevant technical field is required.
• Strong written and verbal communication abilities are essential.
• Experience in data analysis and business processes is necessary.

Responsibilities

• Conduct analysis of functional and non-functional requirements.
• Develop documentation of business requirements like Use Cases and User Stories.
• Train clients on product usage regarding new features.

Skills

Analytical thinking

Problem-solving

Customer engagement

Communication skills

Presentational skills

Education

University degree in Computer Science, Physics, Mathematics, or Engineering

Tools

MS Office Suite

Jira

Job description

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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Role Overview:

As a Business Analyst, you will lead a variety of initiatives to support merchant onboarding as well as AML and Risk products. Your focus will be on generating impactful insights through fact-based analysis to enhance client satisfaction. If you are driven by analytics and enjoy enlightening others with your thoughtful insights, this position will align your passion with purpose!

Key Responsibilities:

• Conduct analysis of functional and non-functional requirements.
• Develop documentation depicting the ‘as is’ and ‘to be’ states in complex business contexts.
• Create comprehensive documentation of business requirements including Use Cases, Business Rules, User Stories, and Epic Definitions.
• Record and summarize outcomes from workshops and meetings.
• Write user guides for new projects.
• Identify and document necessary changes, communicating them to relevant colleagues and third parties.
• Train clients on product usage and organize show-and-tell/demo sessions for new features and products.
• Collaborate closely with software development teams on all projects.

Technical Knowledge and Skills:

• A university degree in Computer Science, Physics, Mathematics, or Engineering is required.
• Confident and open when engaging with customers, peers, and senior management.
• Exceptional presentation and communication skills.
• Strong written and verbal communication abilities.
• High levels of commercial acumen and a customer-centric approach.
• Proficient in software tools such as MS Office Suite, Jira, etc.
• Numerically adept, with strong logical thinking and problem-solving skills.
• Good understanding of business processes and data analysis.
• Effective verbal and written communication skills for managing business relationships.

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.