Business Analyst

Blue Arrow Ltd; Cambridge; On-site; Full time

Job summary

A leading company is seeking a Business Analyst in Cambridge to enhance service delivery through process analysis and redesign. This role involves working collaboratively with stakeholders, handling multiple projects, and leveraging data-driven insights for continuous improvement. Successful candidates will have significant experience in business analysis and a commitment to service enhancement.

Qualifications

• Significant experience as a Business Analyst.
• Experience with customer journey mapping in the public sector.
• Strong analytical skills with complex data sets.

Responsibilities

• Analyze business models and processes to improve service efficiency.
• Lead and deliver multiple business process re-engineering projects.
• Implement continuous improvement frameworks.

Skills

Business Analysis

Process Improvement

Data Analysis

Stakeholder Management

Project Management

Job description

Business Analyst needed!!

* Salary: Between £20 to £23 per hour
* Location: Cambridge
* Hours: Monday - Friday 9am - 5pm
* Till December 2025 with the possibility of extension

The Purpose of this role is:

To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency.

To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level.

To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners.

In this role you will:
1. Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council's strategic objectives.
2. Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies.
3. Implement continuous improvement frameworks to drive sustainable change.
4. Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them.

Essential Experience:

• Significant experience as a Business Analyst.
• Experience of finding new ways of looking at issues and drawing out new insights from diverse and complex information.
• Experience of undertaking customer focussed business process reviews and/or customer journey mapping preferably in the public sector.
• Experience of managing or supporting multiple concurrent projects with competing demands and minimal resources.
• Personal commitment to continuous service improvement and passionate about improving service delivery and efficient working practices.
• Considerable experience of analysing complex data sets.
• Experience of negotiating with and influencing teams, managers and stakeholders to persuade them to embrace change and service redesign, maintain high performance and seek to continuously improve services.

For the full JD please apply today!

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