Business Analyst

Kerridge Commercial Systems; Bromsgrove; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Klipboard is seeking a Business Analyst to evaluate software requirements and create solutions in a hybrid work environment. The ideal candidate will have at least 3 years of relevant experience, strong communication skills, and familiarity with DevOps and business systems analysis. Join a forward-thinking company that values diversity and innovation!

Qualifications

• Minimum of 3 years in Business, Systems, or Operations Analysis roles.
• Experience in logistics, transport, or supply chain desirable.
• Knowledge of Agile and Waterfall methodologies.

Responsibilities

• Understand business requirements and create visualizations.
• Collaborate with stakeholders to gather and clarify requirements.
• Prepare project charters and facilitate stakeholder negotiations.

Skills

Logistics

Business Systems Analysis

Process Design

Communication

Tools

DevOps

Microsoft Visio

Job description

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"At Klipboard, we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard's wide range of clients includes wholesalers, distributors, merchants, and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya, and North America. Our mission is to design and deliver high-performance, integrated ERP solutions that enable our customers to source effectively, stock efficiently, sell profitably, and service competitively.

Role Overview:

The role involves evaluating internal and external software requirements within a business domain or model and creating optimal solutions that meet these needs, while involving all stakeholders throughout the process.

Key Responsibilities:

1. Project initiation – understand the problem or business requirement, create visualizations to determine project viability, and involve stakeholders for comprehensive understanding.
2. Conduct customer visits to understand their problems and product use cases, ensuring solutions are aligned with customer needs.
3. Demonstrate prototypes and products to ensure accurate solutions and specifications, with a focus on user engagement through UI.
4. Understand and learn the principles and terminologies of new business domains.
5. Evaluate business needs and ensure project teams understand all details.
6. Collaborate with stakeholders to include their concerns and requirements in the specification documents.
7. Prepare project charters to support management investment decisions.
8. Support engineers post-requirements specification, clarify requirements, and facilitate stakeholder negotiations.
9. Facilitate communication and knowledge sharing among project members and clients.
10. Research business needs, including competitor analysis and SME consultations, to inform requirements.
11. Organize elicited requirements into formal documents for stakeholder review, ensuring clarity and accuracy.
12. Assist engineers in understanding specifications and facilitate stakeholder questions for clarity.
13. May be involved in testing phases and support user training, change management, and post-launch support.

Skills, Knowledge, and Experience:

• Experience in logistics, transport, or supply chain is highly desirable.
• Proficiency with DevOps and Microsoft Visio.
• Minimum of 3 years in Business Analysis, Systems Analysis, or Operations Analysis roles.
• Experience with business systems and process design.
• Knowledge of Waterfall and Agile methodologies.
• Strong communication skills to engage with all stakeholder levels.
• Business Systems analysis certifications are advantageous.

Company Info:

We are excited to announce our rebranding from Kerridge Commercial Systems (KCS) to Klipboard, uniting our expertise across various sectors. We have offices worldwide and are seeking talented individuals to join our growing team. We offer a flexible hybrid work policy to promote work-life balance.

We value diversity and are committed to an inclusive workplace where everyone can thrive and contribute to innovation.

If you need support during the interview process, please inform our TA or HR team.

We encourage applicants from underrepresented groups and those who may not meet every requirement but are passionate and eager to learn. We do not accept unsolicited agency resumes outside our PSL agreements.