Business Analyst

Made Tech; Bristol; On-site; GBP 41,000 - 56,000; Full time

Job summary

Made Tech is seeking a Business Analyst to enhance public services through strategic analysis and stakeholder collaboration. The ideal candidate will possess strong analytical skills and be adept at managing user requirements while ensuring seamless project execution. This permanent role allows you to work from any UK office, contributing to valuable public sector outcomes.

Qualifications

• Ability to apply structured approaches to complex problems.
• Experience in analyzing business goals and conducting feasibility studies.
• Strong stakeholder management skills tailored to user needs.

Responsibilities

• Delivery of good public services through data-driven metrics.
• Support implementation of business improvements.
• Conduct usability evaluations and analyze IT system capabilities.

Skills

Business analysis

Stakeholder management

User experience analysis

Systems analysis

Job description

Business Analyst

Application Deadline: 30 July 2025

Department: Strategy & Design

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: GBP 41,000 - GBP 55,350 / year

Description

About the role

Business analysts help teams deliver products and services that bring value to their users through:

• Identifying, exploring, and analysing business problems and objectives, and user needs
• Understanding the public sector domain, people, organisation, processes and technology
• Identifying areas for improvement and exploring feasibility of options
• Understanding any business and policy constraints that need to be considered, and assessing the implications

Key Responsibilities

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Personal performance aligned with DDaT and grade, evidenced through peer feedback

Skills, Knowledge and Expertise

Business analysis

• Apply structured approaches to complex problems and opportunities
• Analyse business goals, functions, and objectives to support requirement definition
• Conduct options analysis and feasibility studies
• Ensure proposed solutions meet business requirements and user needs

Business modelling

• Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
• Analyse, design, and prioritise business changes to improve operations and services

Business process improvement

• Support the implementation of proposed business improvements

Business process testing

• Analyse and evaluate information to support business process tests and usability evaluations within a project

Methods and tools

• Select and use appropriate tools and techniques for planning, analysis, development, testing, and improvement of systems and services within a project

Requirements definition and management

• Identify, analyse, challenge, and validate business and user requirements
• Use appropriate requirements management lifecycle methods for project tasks

Stakeholder management

• Tailor communication to stakeholder needs and build relationships while meeting user needs
• Build and reach consensus with stakeholders
• Use evidence to explain decisions and improve stakeholder relationships

Systems analysis

• Identify and analyse IT system capabilities
• Develop models and system requirements for bespoke IT systems or software packages

Testing

• Identify business scenarios and develop acceptance criteria
• Review prototypes, test plans, and test outcomes

User experience analysis

• Apply techniques to analyse, validate, and prioritise user experience needs
• Present findings clearly to support data-informed decisions based on user research

Benefits

Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.