Business Analyst

Bupa; Brighton; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Bupa seeks a Business Analyst to enhance healthcare delivery, focusing on customer journeys and strategic transformation efforts. The role includes collaboration with business and IT teams, detailed process mapping using BPMN, and promoting innovative solutions to stakeholder needs.

Benefits

25 days holiday, increasing through length of service

Enhanced pension and life insurance

Private medical insurance

Access to health assessments and dental insurance

Support for learning and development

Qualifications

• Proven experience in business and process analysis on complex projects (up to £3m+).
• Commercial awareness and negotiation skills required.

Responsibilities

• Work with stakeholders to define requirements for change initiatives.
• Support Agile delivery teams by acting as a proxy Product Owner when needed.

Skills

BPMN

Agile

Stakeholder management

Problem-solving

Negotiation

Education

Degree-level qualification

BCS Advanced Diploma

Tools

MS Visio

Azure DevOps

UML

Kanban

Job description

Job Description

Business Analyst

Salary: Competitive + excellent benefits

Location status: Hybrid working – 1 day in the office pw minimum

Location: Brighton

Contract type: Permanent

Shift pattern: Full-time – 35hrs pw

We make health happen

At Bupa, we’re not just a health insurer – we’re a health partner. With no shareholders, our focus is always on our customers. We’re here to help people live longer, healthier, happier lives – and make a better world.

As a Business Analyst, you’ll play a key role in shaping the future of healthcare at Bupa Global. You’ll work across business and IT teams to help deliver change that really matters – from improving customer journeys to supporting strategic transformation. This is your chance to be part of a team that’s passionate about making health happen, every day.

Key Responsibilities

As a Business Analyst, you’ll:

• Work with business and IT stakeholders to define the scope and requirements for change initiatives.
• Use workshops and other techniques to map current and future business processes (using BPMN).
• Translate business needs into clear, actionable user stories and requirements.
• Support Agile delivery teams by acting as a proxy Product Owner when needed.
• Help define solution options that align with our tech strategy and business goals.
• Make sure non-functional requirements are captured and considered.
• Support business readiness and adoption of new processes and systems.
• Build strong relationships with stakeholders across the business.
• Promote a customer-first mindset and drive innovation within the Business Analysis team.
  
  

What We’re Looking For

We’re looking for someone who’s curious, collaborative, and confident working in a fast-paced environment. You’ll need:

• Proven experience in business and process analysis on complex projects (up to £3m+).
• Strong knowledge of BPMN, Agile (Scrum), and tools like MS Visio, Azure DevOps, UML, and Kanban.
• Excellent communication and stakeholder management skills.
• A structured, strategic approach to problem-solving.
• Resilience and the ability to stay calm under pressure.
• Commercial awareness and negotiation skills.
• Ideally, a degree-level qualification and/or BCS Advanced Diploma (or equivalent).
• Experience in regulated financial services or insurance is a bonus – but not essential.
  
  

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role, you’ll receive the following benefits and more:

• 25 days holiday, increasing through length of service, with the option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health assessments and dental insurance
• Discounts on Bupa products and services
• Support for learning and development
  
  

Why Bupa

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type

Full time

Job Area

Strategy, Change & Transformation

Locations:

Victory House, Brighton