Business Analyst

Nixor; Birmingham; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A well-established not-for-profit organization seeks an experienced IT Business Analyst to drive technology and operational transformation. This hybrid role involves engaging with stakeholders, optimizing processes, and enhancing digital solutions, making a meaningful impact on community services. Ideal candidates will have strong analytical skills, relevant experience, and a commitment to purpose-driven work.

Benefits

33 days' annual leave

Generous family leave policies

24/7 employee wellbeing platform

Ongoing training and development opportunities

Qualifications

• Minimum 5 years' experience in a Business Analyst role.
• Experience in charity or non-profit sector preferred.
• Familiar with Agile and Waterfall development processes.

Responsibilities

• Builds and maintains stakeholder relationships for business improvement.
• Leads workshops to document detailed requirements and produces clear documentation.
• Supports testing and change initiatives across project lifecycles.

Skills

Stakeholder engagement

Analytical skills

Problem-solving

Education

Degree in Business, Information Systems, or Computer Science

Tools

JIRA

Confluence

SQL

AWS

Job description

Job Title: IT Business Analyst

Location: Birmingham (Hybrid)

Salary: Up to £65,000 per annum (Depending on Experience)

An Opportunity to Drive Positive Change Within a Mission-Led Organisation

A well-established, not-for-profit organisation is seeking an experienced IT Business Analyst to join its Technology & Change Team. With a strong commitment to delivering meaningful impact, the organisation is focused on improving internal systems and processes to better serve its communities.

This role offers a unique opportunity for a skilled analyst to work across departments, supporting digital and operational transformation that aligns with the organisation’s purpose. The successful candidate will play a key role in bridging the gap between technical teams and business stakeholders to deliver effective, user-focused solutions.

Key Responsibilities

• Builds and maintains strong relationships with stakeholders to understand business needs and identify opportunities for improvement.
• Leads workshops and meetings to gather, analyse, and document detailed requirements.
• Analyses, designs, and optimises business processes, ensuring alignment with organisational goals.
• Produces clear, structured documentation including process maps, business requirements, and functional specifications.
• Supports testing activities including system, integration, regression, and user acceptance testing.
• Investigates and documents software defects, working with technical teams to ensure timely resolution.
• Manages test data and executes test plans to validate that system changes meet business requirements.
• Assists in planning and delivery of change initiatives, offering insight and expertise throughout project lifecycles.

What do we want from you?

• A minimum of 5 years' experience in a Business Analyst role, ideally within a charity, public sector, or non-profit environment (But not essential)
• Proven ability to engage and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with attention to detail.
• Experience working across the full software development lifecycle in both Agile and Waterfall settings.
• Familiarity with tools such as JIRA, Confluence, and SQL; experience with AWS is desirable.
• A degree in Business, Information Systems, Computer Science or a related discipline (or equivalent experience).
• Professional certifications such as BCS/ISEB Diploma in Business Analysis or Agile Project Management (preferred).

Benefits

• Competitive salary of up to £65,000 depending on experience
• 33 days' annual leave including bank holidays, plus an additional day off for the employee’s birthday
• Generous family leave policies
• Access to 24/7 employee wellbeing and benefits platform
• Ongoing training and professional development opportunities
• A supportive, inclusive work environment committed to making a difference

This is a fantastic opportunity for an experienced IT Business Analyst to apply their expertise in a purpose-driven setting, helping to build stronger, more effective services from the inside out.