Business Analyst

The vacancy

Permanent

Full time (37 hours per week)

Do you want to be a part of a great organisation and play your part in improving our systems so we can offer a better service to our customers?

If so, we have the opportunity for you.

We are on the lookout for a Business Analyst to become a part of our team. We are an upbeat bunch that's passionate about what we do. You'll become a part of a fast-paced working environment that's always striving to deliver great value to the business and our customers. If you're the kind of person that's willing to get 'stuck in' and become an integral part of our team, you could be just the person we're looking for.

As our Business Analyst, you will work closely with the Systems Transformation & Engagement Manager, the Business Analyst, Developers, and wider business users to design and deliver new solutions. You'll play a crucial role in understanding business needs, translating them into requirements for our technical teams, guiding users through UAT, and working with our Learning Designers to help them create learning material and ultimately improve business systems and resolve any potential business-related issues as soon as they arise. On a day-to-day basis, you'll also be communicating with senior stakeholders.

How you can expect to spend your day:

1. Communicating with key stakeholders, customers, and the wider business users
2. Eliciting requirements using a variety of methods
3. Documenting requirements using User Stories, Process Models, Screen Mock-ups, and other tools
4. Clarifying business needs for the technical team
5. Working closely with the technical team to refine requirements and review development work
6. Guiding users through User Acceptance Testing
7. Working with the Learning Designers to ensure training and learning material is delivered and maintained as part of solution delivery and enhancement

What we're looking for:

1. Proven ability to translate business problems into actionable solutions
2. Strong analytical and critical thinking skills
3. Confident engaging with stakeholders at all levels
4. Skilled in facilitating workshops and refining requirements
5. Proactive, with a focus on identifying risks and opportunities
6. Comfortable managing multiple priorities and ambiguity
7. Excellent communicator and collaborative team player
8. Committed to continuous learning and professional growth
9. Experience with Microsoft Dynamics 365 is beneficial

Amongst what we offer you is:

1. A competitive salary
2. 28 days holiday PLUS Bank Holidays (Rising with service to 33 days plus bank holidays)
3. A generous contributory pension scheme
4. Private health care
5. Free life assurance
6. Enhanced family leave
7. Access to an extensive suite of wellbeing services and tools including a digital gym
8. Opportunities for learning and development
9. Discounted gym membership

Please note the successful candidate will need to complete a DBS application.

Closing date: 8th May 2025

Interviews will be held throughout the campaign

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis, we would advise that applications are submitted as soon as possible.

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes - for rent, sheltered, residential care, and shared ownership.

We work together with communities - to improve opportunities, independence, and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,500 homes and over 500 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers, and fellow colleagues. So that we can realise our vision, together.

We are ambitious

We are better together

We show empathy

We take responsibility

Benefits

We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.

That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy, and inspired, every day.

Money & Time

1. Holiday entitlement of 28-33 days a year, plus public holidays
2. Contributory pension scheme
3. Competitive pay
4. Life assurance cover

Health & Wellbeing

1. Private healthcare
2. Mental Health First Aid
3. Counselling service
4. Eye tests
5. Discounted gym membership
6. Cycle to Work scheme
7. Free annual flu jabs
8. Wellbeing activities and events
9. Free fruit and refreshments

Recognition

1. Long service award
2. Annual staff recognition awards
3. Discretionary reward scheme

Lifestyle

1. Annual volunteering day
2. Social events, clubs and activities
3. Breakout areas
4. Onsite cafe/restaurant at headquarters

Development

1. Opportunities for professional training and qualifications
2. Workshops and training sessions for new skills
3. A fresh and modern eLearning platform