Business Analyst

bpha; Bedford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A housing association in the UK seeks a Business Analyst to analyze business situations and facilitate improvements. Responsibilities include gathering requirements, supporting testing, and collaborating with technical teams. Ideal candidates will have a Business Analysis certification and experience with business modelling techniques and relevant tools. This role offers competitive pay and a supportive environment.

Benefits

Holiday entitlement of 28-33 days

Contributory pension scheme

Competitive pay

Private healthcare

Cycle to Work scheme

Wellbeing activities and events

Opportunities for professional training

Qualifications

• Proven experience in business analysis in complex environments.
• Familiarity with business modelling techniques.
• Experience with housing management systems is a plus.

Responsibilities

• Investigate and analyse business problems and opportunities.
• Define and document business and user requirements.
• Facilitate workshops and stakeholder meetings.

Skills

Excellent communication skills

Strong analytical abilities

Requirements elicitation

UAT planning

Agile methodologies

Problem-solving

Education

Business Analysis certification

Numerate degree

Tools

MS Dynamics 365

Azure DevOps

JIRA

Job description

The vacancy

The Business Analyst plays a key advisory role, responsible for analysing business situations, identifying opportunities for improvement, and ensuring the successful implementation of solutions that align with business needs. This includes gathering requirements, facilitating workshops, producing documentation, and supporting testing and implementation.

Key Responsibilities:

• Investigate and analyse business problems and opportunities.

• Define and document business and user requirements.

• Facilitate workshops and stakeholder meetings.

• Produce artefacts such as process maps, user stories, personas, and technical specifications.

• Support functional and user acceptance testing (UAT).

• Collaborate with developers and subject matter experts.

• Act as a liaison between business units and technical teams.

• Track and report on project benefits and ensure business value is realised.

Key Skills & Attributes:

• Excellent communication and stakeholder engagement skills.

• Strong analytical and problem-solving abilities.

• Skilled in requirements elicitation and documentation.

• Experience with UAT planning and execution.

• Proficient in Agile and Waterfall methodologies.

• Ability to manage multiple priorities and work independently.

Knowledge & Experience:

• Proven experience in business analysis within complex environments.

• Familiarity with business modelling techniques (e.g., use cases, process models).

• Experience with MS Dynamics 365 and tools like Azure DevOps or JIRA.

• Understanding of housing management systems (e.g., Orchard, Asprey) - desirable.

• Knowledge of regulatory frameworks (e.g., GDPR, housing legislation) - desirable.

Qualifications:

• Business Analysis certification (e.g., BCS, IIBA) - essential.

• Additional qualifications such as Six Sigma, PRINCE2, ITIL - desirable.

• Numerate degree - desirable.

Values & Behaviours:

• We take responsibility - accountable and reliable.

• We show empathy - respectful and considerate.

• We are better together - collaborative and inclusive.

• We are ambitious - committed to learning and excellence.

About us

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.

We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,500 homes and over 500 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.

We are ambitious

We are better together

We show empathy

We take responsibility

Benefits

We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.

That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.

Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform