Business Administrator, UK

Maximus; Newcastle upon Tyne; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Maximus in the UK is seeking an Operations Administrator to streamline operations by reducing the administrative burden on subject matter experts and supporting incident management, project administration and data accuracy. The role requires occasional travel to the Gosforth office and a hybrid working pattern.

You will help document security incidents, compile reports to identify trends, track invoices, and ensure financial accuracy, contributing to operational efficiency and strategic

Qualifications

• Demonstrable experience in an administrative position.
• Commitment to diversity, equity, and inclusion.
• Excellent verbal and written communication skills.
• Attention to detail and strong organisation.
• Proactive, able to prioritise workload and meet deadlines.
• Experience with managing small projects.

Responsibilities

• Document and administer security incidents, maintain records, and escalate repeat incidents.
• Attend project meetings, maintain project plans, summaries and action items.
• Capture and document data for various projects, including asset registers.
• Compile reports such as intake or validation reports to identify trends.
• Track and organise invoices, ensuring processing accuracy.
• Demonstrate behaviour aligning with Maximus values: Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.

Skills

Administrative experience

Communication skills

Attention to detail

Organisational and planning skills

Proactive and able to prioritise

Deadline driven

Project management experience

Job description

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

This is a Hybrid Role - between office & home - candidates must be able to travel to Gosforth office on a weekly basis.

The Operations Administrator is essential to streamline operations by alleviating the administrative burden on subject matter experts, allowing them to concentrate on high-impact strategic initiatives.

The Operations Administrator is crucial for ensuring effective incident management, project administration, and data accuracy and will involve documenting security incidents and communicating them appropriately while maintaining confidentiality. Additionally, the role includes compiling reports to identify trends for continuous improvement and tracking invoices to ensure financial accuracy and efficient processing. Overall, this position is vital for promoting operational efficiency and strategic oversight.

Key Contacts & Relationships:

Internal

Central Operations SME: PIP, WCA & SB

Central Service Business Partner

Operations Solution Specialist

Central Operations Director

Assessment Delivery

1. Responsible for accurately documenting and administering security incidents, ensuring timely communication with relevant personnel while maintaining confidentiality and compliance with organisational policies. Maintain accurate records and elevate repeat instances and trends to Central Services Business Partner.
2. To attend project meetings to administer and maintain project plans, prepare summaries and action items, and support deadlines, while ensuring discussions remain within the appropriate scope.
3. Assist in the accurate capture and documentation of data for various projects, including the asset registers for audio and medical equipment, ensuring all records are up to date and easily accessible.
4. Help compile and organise reports, such as the WCA intake report and validation reports, to provide insights into operations and assist in identifying trends for continuous improvement.
5. Help track and organise relevant invoices, ensuring they are processed efficiently and that any discrepancies are reported promptly to maintain financial accuracy.
6. Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.

Qualifications & Experience

• Demonstrable experience in an administrative position
• A commitment to the principles and practices of diversity, equity, and inclusion
• Excellent verbal and written communication skills
• Attention to detail
• Strong organisation and planning skills
• Proactive and able to prioritise workload
• Able to work to deadlines and targets, be proactive and able to prioritise workload
• Experience with managing small projects

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
• Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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