Business Administrator Apprenticeship

Northern Skills Group; Guisborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated individual for a business administrator apprenticeship. This role offers a unique opportunity to gain hands-on experience while earning a qualification. As part of a dynamic team, you will engage in various tasks, including using Microsoft software, organizing meetings, and handling customer inquiries. You'll also have the chance to learn from experienced professionals and develop essential skills in a supportive environment. If you're ready to kickstart your career in administration and thrive in a collaborative setting, this apprenticeship could be the perfect fit for you.

Qualifications

• Strong customer care skills and ability to manage customer issues effectively.
• Proficiency in Microsoft Office and relevant IT packages.

Responsibilities

• Assist in organizing meetings, taking minutes, and managing project-based work.
• Provide internal customer service and liaise with contracts managers.

Skills

Customer care skills

Education

GCSE in Maths (grade 4)

GCSE in English (grade 4)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Sage200

Eque2Construct

Job description

CLEVELAND LAND SERVICES (GUISBOROUGH) LIMITED

Northern Skills are recruiting on behalf of Cleveland Land Services who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

• Using IT including Microsoft software such as Excel, Word, and PowerPoint
• Organising both internal and external meetings
• Taking minutes and internal and external meetings
• Project based work – working on tenders, pricing, progress, and completion of projects
• Using Sage200 and Eque2Construct
• Creating and sending sub-contract orders
• Using bespoke systems
• Delegating work to other members of the office
• Planning and organising events
• Producing letters
• Dealing with potential customer issues/complaints
• Compiling Operation and Maintenance manuals for projects
• Internal customer service – liaising with contracts managers
• Making and receiving phone calls
• Writing and responding to emails
• Electronic and hard filing
• Using tender portals to accept/decline opportunities to tender and download any documents
• Ordering uniform/liaising with suppliers

Where you’ll work

Park Farm Dunsdale
Guisborough
TS14 6RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Business administrator (level 3)
Equal to A level

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence, writes reports and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

GCSE in:

• Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Customer care skills

About this company

Welcome to Cleveland Land Services - a leading nationwide sports, leisure & landscape contractor, and a trusted name in the plant hire & sales sector. For close to 50 years we have earned a reputation for industry-leading innovation, first-class customer service and excellence across our three divisions.

• Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.

The contact for this apprenticeship is:

MIDDLESBROUGH COLLEGE

The reference code for this apprenticeship is VAC1000316068.

Apply now

Closes on Monday 9 June 2025

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