Business Administrator Apprentice Level 3 (Apprenticeship)

GetMyFirstJob Ltd; Gateshead; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading provider of interpreting services is seeking a full-time Business Administration Apprentice in Gateshead. This role offers a structured apprenticeship through a registered training provider, focusing on practical training in admin, IT, and customer service. Ideal candidates should possess GCSEs in English and Maths, strong IT skills, and excellent communication abilities. Opportunities for progression and continued employment are available upon successful completion of the apprenticeship.

Benefits

Supportive work environment

Formal apprenticeship qualification

Opportunities for progression

Qualifications

• GCSEs (or equivalent) in English and Maths.
• Strong IT skills, particularly in Microsoft Office.
• Good working knowledge of desktop publishing tools.

Responsibilities

• Provide general administrative support.
• Maintain and update databases and records.
• Assist in formatting and producing documents.

Skills

Strong IT skills

Good written and verbal communication skills

Organised and reliable

High level of accuracy and attention to detail

Education

GCSEs in English and Maths

Tools

Microsoft Office

Adobe InDesign

MS Publisher

Job description

Overview

About the Organisation: A leading UK-based provider of interpreting and translation services, offering telephone, video, face-to-face, and British Sign Language support across over 250 languages. The organisation is ISO 9001 and ISO 27001 certified, with a strong reputation for quality and confidentiality. The team operates from offices in the North East and London, with a commitment to diversity, training, and professional development.

Position

Business Administration Apprentice
Location: Gateshead (NE10) – occasional hybrid working available
Hours: Full-time (approximately 37.5 hrs/week)
Duration: 18–24 months (aligned with Business Administration Apprenticeship Standard)

Responsibilities

• Provide general administrative support, including answering phones, handling emails, and managing incoming/outgoing correspondence.
• Support scheduling and bookings using internal systems.
• Maintain and update databases, records, and documentation.
• Assist in formatting and producing documents using desktop publishing software (e.g., Adobe InDesign, MS Publisher).
• Handle basic finance/admin tasks such as invoice tracking or client documentation.
• Support compliance and document management in line with ISO and information governance standards.
• Help with internal communications and social media as needed.

Requirements

Essential

• GCSEs (or equivalent) in English and Maths.
• Strong IT skills, particularly in Microsoft Office (Word, Excel, Outlook).
• Good working knowledge of desktop publishing tools such as Adobe InDesign or MS Publisher.
• Organised, reliable, and able to manage multiple tasks effectively.
• Good written and verbal communication skills.
• High level of accuracy and attention to detail.
• Respect for confidentiality and data protection standards.

Desirable

• Previous admin experience (school/work placement).
• Understanding of interpreting or translation services.
• Experience with CRM or scheduling systems.

Training & Development

• Structured Business Administration Apprenticeship (Level 2 or 3) through a registered training provider.
• Practical, hands-on training across admin, IT, and customer service functions.
• Mentorship and on-the-job learning alongside experienced staff.
• Development in data security, document formatting, and quality procedures.
• Progress reviews, feedback, and support for long-term career development.

What We Offer

• A friendly, supportive work environment focused on training and growth.
• A chance to gain real experience in a dynamic and diverse organisation.
• Formal apprenticeship qualification while earning a wage.
• Opportunities for progression and continued employment upon successful completion.

Training

Qualification / Standard: ST0070 Business administrator; Duration 18 months.