Business Administrator Apprentice, Learning and Development

Forsters LLP; Greater London; Presencial; GBP 23.000 - 32.000; Jornada completa

Descripción de la vacante

Forsters LLP is seeking an enthusiastic administrator to support the Learning and Development team within Human Resources. This role involves arranging trainers, booking rooms, liaising with IT and hospitality, and ensuring smooth delivery of training sessions.

You will respond to queries, maintain records, support reporting and data entry, and help drive efficient processes across the Business Services function.

Formación

• Experience providing admin support in a professional services environment.
• Strong Microsoft Office skills.

Responsabilidades

• Coordinate facilitators for training and book rooms.
• Respond to queries promptly and professionally.
• Liaise with service providers to arrange training sessions.
• Set up training sessions on the day and solve issues as needed.
• Produce communications and manage documents in Microsoft Office.
• Take notes at meetings and maintain accurate records.
• Support internal processes and workflows to improve efficiency.
• Assist with data entry, reporting and basic analysis.
• Process invoices, expense claims or purchase orders per firm procedures.
• Take ownership of tasks from start to finish and follow up to completion.

Conocimientos

Communication

Customer service

Attention to detail

Herramientas

Microsoft Office

Descripción del empleo

This role is a fantastic opportunity to gain practical experience in business administration within a professional services environment, supporting our Learning and Development team (which sits within Human Resources in our Business Services function).

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What sort of work?

Business administration support

• Providing day-to-day administrative support to the team carrying out a range of tasks, including arranging facilitators for training / recruitment sessions, booking rooms, arranging IT support, and catering, greeting external facilitators, liaising with training attendees and tracking attendance and attaining course feedback.
• Responding to queries promptly and professionally.
• Liaising with various service providers such as room bookings, maintenance, IT and hospitality to arrange training sessions / meetings.
• On the day of training, ensuring sessions are correctly set up ahead of the starting time and being able to problem solve should any issues arise.
• Producing communications, intranet pages and working with documents and presentations using Microsoft Office applications.
• Taking notes at meetings, maintaining accurate records and filing systems, ensuring information is easy to locate and kept up to date.
• Supporting the coordination of internal processes and workflows to help the team operate efficiently.
• Assisting with data entry, reporting and basic analysis to support decision-making.
• Processing invoices, expense claims or purchase orders in line with firm procedures.
• Takes ownership of tasks from start to finish, proactively following up and chasing actions through to completion / deadline.

Communication and customer service

• Acting as a first point of contact for colleagues and external contacts, providing a helpful and professional service.
• Communicating effectively with stakeholders at all levels, adapting style as appropriate.
• Liaising with colleagues in other Business Services teams, for example Document Production and Cashiers.
• Supporting internal communications, including updating intranet resources and circulating information as required.

Continuous Improvement And Team Support

• Identifying opportunities to improve administrative processes and ways of working.
• Supporting team projects and contributing ideas.
• Working collaboratively with colleagues across teams to support shared business objectives, responsible business objectives and the firm’s values.
• Developing an understanding of relevant policies, procedures and compliance requirements.

Why Forsters?

We are renowned for our private wealth and real estate focus, together with our strong corporate and commercial and dispute resolution teams. We work alongside individuals, families and businesses across a wide range of complex matters and situations.

What makes us different is how we build closer connections with our clients to deliver exceptional results. We do it through creating genuine relationships, a sharp focus on what matters to them and the flexibility to adapt our advice to their situation.

When you come through our door, you’ll notice how genuinely open, friendly and authentic people are. We work well together because we have fun together. We take your happiness and wellbeing seriously. Here, you are free to express yourself and be the best you can be.

Delivering exceptional results takes on a different meaning at Forsters. For us, it’s about being more closely connected to clients, each other and our communities. It’s what drives us, them and you forward.

Why this team?

We are leaders in our field and you will be part of a team with an outstanding reputation, working with high quality clients on high quality matters delivering exceptional outcomes. We will encourage you to be entrepreneurial, explore ideas and make your mark. We will provide you with the support you need to grow professionally and personally to reach your full potential.

What is the environment?

You’ll be in an environment of happiness, collaboration and flexibility. We take our work seriously and being happy and having fun is an integral part of that. We work both in and out of the office in Marylebone depending on what’s best for our clients, our team, our business and our professional growth.

Are we right for you?

We are looking for you to bring your energy and enthusiasm to work every day and to collaborate and work with colleagues as one team, to listen and consider each other. We ask you to take responsibility for your growth and development, share your ideas and let us know what you want to achieve. We are looking for you to get involved in our responsible business activities, pro bono, community and sustainability initiatives.

Equal opportunities

Forsters LLP is an equal opportunities employer and is committed to ensuring an inclusive and accessible hiring experience for everyone.

We strive to attract and encourage applications from all candidates regardless of their gender, age, race, nationality, marital status, disability, sex, sexual orientation or religious beliefs. Click here to find out more about how we are committed to building a culture where our people can thrive.

If you require any support or adjustments in the application or hiring process, please let us know.