Business Administrator Apprentice

Portsmouth City Council; Portsmouth; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local government authority based in Portsmouth is seeking a Business Administrator Apprentice to support the Repairs Support team. You will manage administrative tasks, assist in coordinating fire risk assessments, and be the primary contact for tenants and contractors. Ideal candidates will have excellent customer service skills and strong communication abilities. This role requires flexibility and attention to detail.

Qualifications

• Ability to work independently and prioritize multiple demands.
• Assertiveness and professionalism in various interactions.
• Attention to detail and methodical task management.

Responsibilities

• Support the Repairs team with administrative duties.
• Coordinate recommendations from fire risk assessments.
• Act as the main contact for tenants and contractors.

Skills

Excellent customer service skills

Strong communication skills

Proficiency in using IT databases

Ability to problem-solve

Job description

You will be based at one of the Area Housing Offices working as part of the Repairs Support team, reporting directly to the Repairs Support & Compliance Manager.

The Repairs Support team is within Portsmouth City Council's Building Maintenance service and supports the Repairs team, Building Project team, and M&E team.

You will be responsible for supporting the Building Maintenance teams in managing assets by carrying out administrative duties such as raising purchase orders, conducting customer satisfaction surveys, uploading information to IT systems, and arranging customer appointments for repairs and servicing.

You will support Customer Repairs Officers during busy periods and act as the main contact for tenants, leaseholders, PCC employees, and site managers requesting repairs.

As a Business Administrator Apprentice, you will coordinate and allocate recommendations from fire risk assessments and arrange reviews as needed.

Skills:

• Excellent customer service skills with a good telephone manner.
• Ability to work independently, stay organized, and prioritize multiple demands.
• Strong communication skills, including asking effective questions and sharing information appropriately.
• Assertiveness and professionalism when dealing with colleagues, service users, third parties, and contractors.
• Methodical with attention to detail and the ability to prioritize tasks.
• Team player with flexibility to adapt to team needs.
• Proficiency in using IT databases and systems such as the Repairs and Stock Database.
• Positive attitude, resilience, adaptability, and a collaborative approach to service improvement.
• Ability to problem-solve, risk assess, and ensure health and safety of customers and colleagues.
• Willingness to work outside standard office hours when required.