Business administrator

Yeovil District Hospital; Yeovil; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare provider is seeking an administrative support professional to manage correspondence, coordinate patient information, and assist with various office tasks. This role includes completing a Level 3 Business Administration Apprenticeship with full support for learning and development. Ideal candidates will demonstrate strong communication and IT skills along with attention to detail. Benefits include an NHS pension scheme and generous leave allowance.

Benefits

NHS pension scheme

Generous annual leave allowance

Exclusive discounts with Blue Light Card

Responsibilities

• Handle day-to-day correspondence for patients and staff.
• Receive and manage telephone calls for the specialty team.
• Coordinate patient information efficiently.
• Type clinical correspondence as required by staff.
• Produce and file clinical documents appropriately.
• Process referrals and arrange outpatient appointments.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Analytical skills

Logical

Team working

Creative

Initiative

Non judgmental

Patience

Education

GCSE in English (grade 9-4 / A-C)

GCSE in Maths (grade 9-4 / A-C)

Job description

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.

Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.

Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing.

Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system.

Process urgent referrals and arrange appropriate outpatient appointments.

Responsibilities:

• Participate in team and Trust meetings as requested.
• Skilled in the use of multiple IT packages and systems relevant to the organisation.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Exercises proactivity and good judgement, making effective decisions based on sound reasoning.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Completes tasks to a high standard, demonstrating the necessary level of expertise required to complete tasks.
• Takes responsibility for initiating and completing tasks, managing priorities and time in order to successfully meet deadlines.
• Uses relevant project management principles and tools to scope, plan, monitor and report.

Training and Development:

You will be completing a level 3 Business Administration Apprenticeship through Yeovil College.

You will fully be supported in your learning and development and complete an educational pathway through Yeovil College.

• GCSE in English (grade 9-4 / A-C)
• GCSE in Maths (grade 9-4 / A-C)

Requirements:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About Us:

Yeovil Hospital is an acute hospital run by Somerset NHS Foundation Trust, providing a full-range of clinical services.

We offer a range of benefits, including NHS pension scheme, generous annual leave allowance, and access to Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities.