Business Administrator

JR United Kingdom; Stoke-on-Trent; Hybrid; GBP 28,000; Part time

Job summary

A leading organization seeks a part-time Business Administrator to manage internal operations efficiently. This role requires strong organizational talent and self-motivation, supporting a variety of activities from administration to volunteer coordination, all focused on enhancing pension administration standards in the UK.

Responsibilities

• Provide day-to-day administrative support
• Coordinate and carry out the onboarding of new volunteers
• Responsible for invoicing and credit control processes

Skills

Strong organizational skills

Self-motivated

Microsoft Office experience

Experience in a similar role

Experience using Monday.com

Experience using WordPress

Job description

Social network you want to login/join with:

PASA - Pensions Administration Standards Association CIC

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Business Administrator

Home-based, with occasional (around once monthly) paid travel to London.

Part-time position, 30 hours per week. The salary is £27,428.58 per annum (pro-rated from a full-time equivalent salary of £32,000).

An exciting opportunity has arisen within the Pensions Administration Standards Association (PASA) for a Business Administrator to join our small team to ensure the smooth and organized daily running of the organization. This is an inward-facing role focusing on internal systems and processes.

The successful candidate should be professional and self-motivated with excellent organizational skills and a keen eye for detail. Although we’re a small team, we support around 200 volunteers in producing high-quality content, activities, and events, all aimed at improving pensions administration standards in the UK.

Duties will include:

• Administration and Operations Support:
• Provide day-to-day administrative support
• Maintain accurate CRM records and workflows
• Assist with process documentation, updates, and improvements
• Support the use and maintenance of Knowa for Committee and Working Group activities

• Onboarding Support:
• Coordinate and carry out the onboarding of new volunteers and member applications, ensuring all administrative steps are completed and records are updated
• Work closely with the Business Operations Coordinator to ensure consistency in tone, messaging, and onboarding experience

• Document and Output Management:
• Proofread and format reports, presentations, and communications to PASA guidelines
• Maintain the content calendar and upcoming outputs tracker

• Finance and Credit Control:
• Responsible for invoicing and credit control processes, ensuring timely and accurate documentation

• Volunteer and Community Support:
• Help coordinate communication and logistics with PASA’s volunteer network

• Digital and Content Support:
• Assist with routine website updates and maintaining consistency of published content
• Provide administrative support for social media and email campaigns

This list is not exhaustive, and the role may involve additional ad hoc tasks to support PASA’s evolving needs.

Skills and experience required:

• Strong organizational skills
• Self-motivated
• Microsoft Office experience
• Experience in a similar role
• Experience using Monday.com and WordPress is desirable, but not essential

About us:

PASA was created to provide an independent infrastructure to set, develop, guide, and assess pension administration standards.

We act as a focal point and engage with industry and government to create protocols for understanding good administration. Our core activities include:

• Defining good standards of pensions administration relevant to all providers, whether in-house, third-party, or insurers
• Publishing guidance to support those standards
• Being an independent accreditation body, assessing the achievement of good standards by schemes (regardless of provider)