Business Administrator

Maria Mallaband; Macclesfield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local care provider in Macclesfield is looking for an experienced Business Administrator to join their team. The role requires exceptional interpersonal skills and a bubbly personality. Responsibilities include supporting the Care Manager, handling resident enquiries, maintaining financial records, and assisting in HR processes. Ideal candidates will have good computer knowledge and a genuine interest in care environments.

Benefits

Simply Health benefits

Early Pay access

Discounts on various retailers

Free criminal record checks

Pension Scheme

Cycle to work scheme

Training support

Employee Assistance Programme

Discounted gym membership

Qualifications

• Experience in a busy administrative role required.
• Knowledge of payroll and financial processes is beneficial.
• Genuine interest in working in a care environment.

Responsibilities

• Assist the Care Manager in various administrative tasks.
• Handle enquiries from residents and outside agencies.
• Record all purchases and maintain accurate financial records.
• Assist in HR processes including absence reports.

Skills

Exceptional interpersonal skills

Good computer knowledge

Good organisational skills

Ability to manage pressure

Tools

Microsoft Word

Microsoft Excel

Email platforms

Job description

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Please note this role is not eligible for sponsorship and we can only consider applications from candidates with valid right to work in the UK.

If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism, and want to work with a great team, then this role will definitely be of interest to you.

As a Business Administrator, you will be part of the care team and, as such, will have some contact with residents, family members, and other visitors. Therefore, maintaining a friendly and professional manner whilst interacting with them is a must.

It is essential that confidentiality regarding residents, the Home, and staff is always observed both in and out of the working environment.

Responsibilities:

• To work closely with the Care Manager, assisting in any matters arising, maintaining continuity in day-to-day operations in the Manager's absence, and ensuring the Manager is aware of all relevant information.
• Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators, sales representatives, and any other outside agencies.
• Issue Offer of Acceptance letters and contracts to new residents/families and attach to the system.
• Complete the Residents’ Monthly Audit accurately and within the specified timeframe to ensure correct billing.
• Ensure all payments received are recorded properly and information communicated to Head Office staff.
• Assist with the care and safekeeping of residents' personal property and property belonging to the Home.
• Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
• Record all purchases on the company credit card, upon receipt of statements, collate all receipts with authorizations, and return to Head Office within the specified timeframe.
• Type out any letters, etc., at the request of the Care Manager.
• Assist in dealing with relatives, residents, and staff complaints, seeking the assistance of the Care Manager as needed.
• Assist in end-to-end recruitment processes.
• Assist with the induction of new starters, ensuring they are welcomed into the team. Inform the People Champions of any offers made or new starters.
• Assist in HR processes such as absence reports, updating records related to sickness, absence, holidays, and ensuring disclosure and right to work information is kept up to date. Assist in rolling out document updates.
• Work accurately to deadlines set for daily, weekly, and monthly tasks and reports within the home and for Head Office.
• Maintain good housekeeping of all systems, ensuring current status at all times (E-Learning, DBS, Careblox, Income Processing).
• Archive relevant documentation in line with company policy and procedures.

Knowledge and experience required:

• Exceptional interpersonal skills
• Good computer knowledge, specifically use of Word, Excel, and email
• Good organisational skills and ability to manage time and workload effectively in a fast-paced environment
• General knowledge of payroll and financial processes
• Ability to manage pressure, prioritize tasks, and communicate effectively at all levels
• Genuine interest in working in a care environment

Working with us will result in some excellent rewards & benefits, including:

• Simply Health – company funded, providing cashback for prescriptions, optical, and dental costs, 24/7 virtual GP access, plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality, etc.
• An exclusive discount on Tastecard - dine out with up to 50% off the total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Discounted gym membership

If this role sounds like a good fit for you and you would like to work for a forward-thinking employer, apply now to send your details to our Talent team!

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage