Business Administrator

CARE CONCERN GROUP LIMITED; Letchworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading residential care provider in the UK seeks a Business Administrator to oversee operations and support our team at White House Care Home. The ideal candidate will have experience in healthcare administration, manage the reception team, and ensure smooth communication with residents and families. In this pivotal role, you will contribute positively to the care environment. Join our collaborative team and help shape the experience of our residents while enjoying a competitive salary and various benefits.

Benefits

Company Pension scheme

Free Onsite Parking

Paid DBS

5.6 Weeks Annual Leave

Ongoing learning and career progression opportunities

Employee Assistance Programme

Access in-house training and qualifications

Qualifications

• Proven care home or healthcare administration experience.
• Strong organizational skills to manage multiple tasks effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead on administration and business support for care home operations.
• Manage the reception team and serve as the first point of contact.
• Oversee administrative systems and maintain an enquiry database.

Skills

Healthcare administration experience

Organizational skills

Customer service

Job description

Business Administrator

Administration and Business Support - White House Care Home

Contract: Full Time Salary: £15.00 Per Hour Shift Type: Days Contracted hours: 40 hours

White House Care Home is a modern, purpose-built and luxury home nestled in the peaceful residential area of Letchworth Garden City. We’re proud to offer exceptional Residential, Nursing, Respite and Dementia care for up to 50 residents — always with warmth, respect, and a personal touch.

We’re looking for a Business Administrator with proven care home or healthcare administration experience to become the organisational heartbeat of our home. This is a pivotal role working hand-in-hand with the Home Manager, ensuring that every aspect of our operations runs smoothly and efficiently.

You’ll lead on administration and business support, line-manage our reception team, and act as the friendly first point of contact for residents, families, and visitors.

Whats in it for you...

• £15.00 per hour
• Company Pension scheme
• Free Onsite Parking
• Paid DBS
• 5.6 Weeks Annual Leave (Based on a full-time contract)
• Ongoing learning and career progression opportunities
• A positive, welcoming workplace culture where your contribution truly matters
• Access to Employee Assistance Programme.
• Access in-house training and nationally recognised qualifications to support your professional growth.
• Join a friendly, collaborative team dedicated to delivering outstanding care

What You’ll Be Doing:

First Impressions: Be the welcoming face for prospective residents and team members, creating a positive first impression and answering initial queries. Community Ambassador: Represent our care home with pride, giving tours to visitors and building strong relationships with the local community. Database Management: Oversee and maintain our enquiry database, ensuring all information is accurately recorded and readily accessible.
Administrative Oversight: Manage all administrative systems, including residents’ agreements, team member contracts, E-Learning modules, and payroll, ensuring seamless operation and efficiency.

Why you will love this role:

• Make an impact: Play a vital part in shaping the experience of our residents and team.
• Use your skills: Put your business administration expertise and organisation to work every day.
• Lead with confidence: Support and guide our Reception team within a collaborative management structure.
• Enjoy variety: A dynamic role with plenty of different tasks to keep things interesting.
• Grow professionally: Develop your career in a supportive, people-focused environment.

Why Join Us?

• Purpose & Impact: You’ll play a key role in creating a welcoming, efficient, and caring environment.
• Growth & Support: Be part of a forward-thinking organisation that values your contribution and supports your career development.
• Values-Led Culture: We live by our five core values — Trust, Respect, Passion, Kindness, and Inclusivity — in everything we do.

About us:

You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 100 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents.

Ready to make an impact with your administration skills? Apply now to join our team and become an integral part of our care home. We look forward to hearing from you!