Business Administrator

Maria Mallaband Care Group; Kirkwall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading care organization in Kirkwall is looking for a Business Administrator to support daily operations and maintain communication with residents and staff. The ideal candidate will have exceptional interpersonal skills, a positive attitude, and be well-organized. This role involves handling inquiries, assisting in HR processes, and managing records while ensuring confidentiality and professionalism. Competitive benefits package included.

Benefits

Simply Health benefits

Early Pay access

Flexible working patterns

Cycle to work scheme

Training support and development opportunities

Qualifications

• Experienced Administrator with great communication skills.
• Positive 'can do' outlook.
• General knowledge of payroll and financial processes.

Responsibilities

• Assist Care Manager in daily operations.
• Handle inquiries from residents and outside agencies.
• Maintain Home’s Petty Cash.

Skills

Exceptional interpersonal skills

Time management

Organizational skills

Good computer knowledge

Tools

Microsoft Word

Microsoft Excel

Email

Job description

About the Role

Please note this role is not eligible for sponsorship and we can only consider applications from candidates with valid right to work in the UK.

If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism and want to work with a great team, then this role will definitely be of interest to you.

As a Business Administrator, you will be part of the care team and, as such, will have some contact with residents, family members and other visitors therefore, maintaining a friendly and professional manner whilst interacting with them is a must.

It is essential that confidentiality regarding residents, the Home and staff is always observed both in and out of the working environment.

Responsibilities:

• To work closely with Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in Managers absence and ensuring Manager is aware of all relevant information.
• Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators and sales representatives, and any other outside agencies.
• Issue Offer of Acceptance letter and contract to new residents/families and attach to system.
• To complete the Residents’ Monthly Audit accurately and within the timeframe given to ensure the accurate billing is produced.
• To ensure that all payments received are recorded in the appropriate way and information communicated to Head Office staff.
• Assist with the care and safe keeping of resident's personal property and property belonging to the Home.
• Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
• Record all purchases on the company credit card, upon receipt of statement, collate all receipts along with authorisations and return to Head Office within specified timeframe.
• Type out any letters etc. at the request of the Care Manager
• To assist in dealing with any relatives/residents/staff complaints and seek the assistance of the Care Manager.
• To assist in end-to-end recruitment processes
• To assist with the induction of new starters, ensuring they are welcomed into the team. Informing the People Champions of any offers made/new starters.
• Assist in HR Processes like absence reports, update records in relation to sickness, absence, holidays, ensure disclosure and right to work information is kept up to date and assist in rolling out document updates.
• Working accurately to deadlines set for daily, weekly and monthly tasks and reports within the home and for Head Office.
• Maintain good housekeeping of all systems ensuring current status at all times i.e. E-Learning, DBS, Careblox and Income Processing.
• Archiving relevant documentation in line with company policy and procedures.

Knowledge and experience required:

• Exceptional interpersonal skills
• A positive 'can do' outlook
• Demonstrate good computer knowledge, specifically use of Word, Excel and email.
• Have good organisational skills and be able to manage time and workload effectively in a fast-paced environment.
• Have a general knowledge of payroll and financial processes.
• Able to demonstrate an ability to manage pressure, prioritise tasks and communicate effectively at all levels.
• Genuine interest in working in a care environment.

Working with us will result in some excellent rewards & benefits including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

If the sounds like the role for you and you would like to work for a forward-thinking employer, apply now to send your details to our Talent team!

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Glennie House Care Home

Situated in the rural village of Auchinleck in East Ayrshire, Glennie House is a purpose built 52 bedded care home which offers specialist nursing, residential and dementia care. The home also offers respite stays on a long term and short term basis to give home carers a much-needed break. Facilities at home include en-suite bedrooms, spacious lounges, an on-site hair salon, attractive grounds with secure residents†garden and a guest room which relatives can reserve for overnight stays. Wheelchair access is available throughout. A restaurant standard kitchen provides freshly prepared meals tailored to the residents†preferences and needs. Care manager Jill Veitch is an experienced manager and is qualified as a general nurse. The home offers excellent training and support to the care team to allow them to take care of the varied needs of residents, from specialist support to general assistance with everyday activities, while also respecting the residents†need to live independent and dignified lives. The home also offers training, information and support to the relatives of residents to help them better understand the treatment and care requirements of their loved-one. The home benefits from having built good relationships with the local council, GPs, physiotherapists, district nurses, social workers and other visiting healthcare professionals. The Activities Coordinators at Glennie House provide a full programme of activities, entertainment and events for residents to choose from. The home maintains strong community links and access to a mini bus means that residents can enjoy day trips out.