Business Administrator

e-Careers; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage Personal Lines Insurances, focusing on Motor and Household products. This role emphasizes excellent customer service and effective communication, ensuring clients receive top-notch support. You will collaborate closely with the director while also taking initiative in your tasks. The ideal candidate will be organized, adaptable, and proactive, enhancing business performance through innovative ideas. Join a team that values professionalism and integrity, and make a positive impact on customer relationships.

Qualifications

• Excellent communication skills and telephone manner.
• Proficient computer skills and a proactive approach.

Responsibilities

• Providing excellent customer service via telephone.
• Maintaining regular communication with customers and performing administrative duties.

Skills

Communication Skills

Customer Service

Organizational Skills

Proficient Computer Skills

Adaptability

Education

GCSEs in Maths & English

Job description

The role involves managing Personal Lines Insurances, including Motor and Household products, for our valued customers. Responsibilities encompass client communication, data entry, and accounts management.

Key Responsibilities

1. Providing excellent customer service via telephone.
2. Building rapport with customers.
3. Collaborating with the director; working under supervision and using own initiative.
4. Coordinating with account holders.
5. Responding promptly to customer inquiries.
6. Maintaining regular communication with current and prospective customers, including warm lead calls.
7. Performing general administrative duties.
8. Updating digital marketing and website content.

Requirements

• GCSEs in Maths & English (preferred but not essential).
• Excellent communication skills and telephone manner.
• Professionalism, honesty, and integrity in all aspects of the role.
• Proactive approach to exploring new ideas and enhancing business performance.
• Proficient computer skills.
• Adaptable and hands-on work style.
• Highly organized with the ability to multitask and meet deadlines.
• Trustworthy and honest.
• Positive attitude.