Business Administrator

SCC; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join SCC, Europe's largest privately-owned IT Company, in a role focused on providing administration and inventory support in a dynamic environment. You will be part of a team ensuring the seamless operation of the Repair Centre, helping with various administrative tasks and inventory management. This permanent position comes with excellent benefits and the opportunity for career development in a hybrid work setting.

Benefits

Broad flexible benefits scheme

Paid-for volunteering days a year

Career development opportunities

Qualifications

• Experience with inventory management is advantageous.
• Mature outlook and approach are required.
• Ability to carry out tasks within agreed time scales.

Responsibilities

• Provide professional administration service to Repair Centre teams.
• Monitor and process reactive queues within the Repair Centre.
• Log claims and arrange part returns.

Skills

Excellent administration skills

Effective communication skills

Attention to detail

Ability to work under pressure

Understanding of processes and procedures

Job description

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Salary Package: £,plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: am – pm Monday – Friday

Contract Type: Permanent

Interview Process:-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

To provide administration and inventory support to the Repair Centre operations.

Security clearance and the willingness to apply will be required for this role.

Key responsibilities:

• To provide a professional administration service to local Repair Centre teams.
• To monitor and process reactive queues within the Repair Centre.
• Carry out relevant warranty administration processes: log claims, arrange part returns, etc.
• Ensure that telephones are answered promptly at all times.
• Request and receipt parts requests.
• Escalate to Regional Operational Team Leads where parts are still outstanding and risk not being returned within criteria.
• Escalate any process non-conformances to Line Manager.
• Adhere to all relevant ISO standards.
• Provide support and cover for inventory role as required.
• Manually handle physical items with variable size and weights; assistance provided where required > person lift items.
• Maintain your work area and ensure care of company property.
• Undertake health and safety activities in line with SCC Group Health and Safety Policy.
• Assist management in daily operations and perform other duties as necessary.

Skills and experience:

• Excellent administration skills.
• Ability to carry out tasks within agreed time scales.
• Effective communication skills.
• Ability to work under pressure and meet deadlines.
• Attention to detail.
• Mature outlook and approach to duties.
• Understanding of processes and procedures.
• Ability to provide service to internal and external customers.
• Knowledge of stock processes and inventory management (advantageous).

About You