Business Administrator

Platinum Recruitment NI Ltd; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a comprehensive business administration professional in Belfast. The role involves assisting the City Protection Units with projects, providing customer support, and handling administrative tasks. Ideal candidates will have relevant experience in business workflow systems and a proven track record in customer service. This position advocates for equal opportunity and encourages all qualified candidates to apply.

Qualifications

• At least one year of relevant experience in using business workflow systems and databases.
• Experience assisting with the development of systems, processes, and procedures.
• Proven ability to work in a busy office environment, providing high-level customer service.

Responsibilities

• Undertake daily administrative tasks to provide effective business administration.
• Maintain records and databases using manual or computerized systems.
• Deal with complaints and enquiries in line with policies and procedures.
• Assist with end-to-end administration, including arranging meetings.

Skills

Experience with business workflow systems

High-level customer service

Ability to work under pressure

Job description

The City Protection Service is seeking a comprehensive business administration professional to report to the Senior Business Administrator. The role involves assisting the City Protection Units in developing and rolling out new projects and initiatives through research, information gathering, and analysis. Additionally, the position entails end-to-end administration of projects, partnership working, and providing customer support to the public.

Responsibilities

• Undertake daily administrative tasks to provide an effective business administration function for the Environmental department.
• Maintain records and databases using manual or computerized systems.
• Issue licenses, forms, and promotional materials as necessary.
• Deal with complaints, enquiries, and requests for service in line with policies and procedures.
• Assist with end-to-end administration, including arranging meetings, minute taking, and drafting correspondence.
• Provide operational support for systems development and implementation.
• Undertake basic research and provide information and analysis to support the development of the City Protection Service.
• Respond to public enquiries and complaints, providing practical and semi-technical advice and customer support.
• Assist with staff development by providing training and mentoring to staff.

Skills and Qualifications

• At least one year of relevant experience in using business workflow systems and databases.
• Experience assisting with the development of systems, processes, and procedures.
• Proven ability to work in a busy office environment, providing high-level customer service.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to ensuring that all employees are treated fairly and with respect, regardless of their race, gender, disability, or other protected characteristics.