Business Administrator

Maria Mallaband; Altrincham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A prominent care organization in Altrincham is looking for an experienced Business Administrator. This role involves supporting the Care Manager and handling various administrative tasks while ensuring a professional demeanor when interacting with residents and family members. Ideal candidates should possess strong communication skills, organizational abilities, and a genuine interest in care environments. The position offers competitive benefits and a supportive team environment.

Benefits

Simply Health

Early Pay

Benefits platform discounts

Exclusive Tastecard discount

Free criminal record checks

Pension Scheme with Nest

Cycle to work scheme

Training support and development opportunities

Employee Assistance Programme

Discounted gym membership

Qualifications

• Exceptional interpersonal skills.
• Good computer knowledge, specifically Word, Excel, and email.
• General knowledge of payroll and financial processes.
• Genuine interest in working in a care environment.

Responsibilities

• Assist the Care Manager and maintain continuity.
• Handle enquiries from residents and external agencies.
• Record and manage financial transactions accurately.
• Assist with HR processes and recruitment.
• Maintain good housekeeping of all systems and documentation.

Skills

Interpersonal skills

Computer knowledge (Word, Excel)

Organisational skills

Time management

Communication skills

Ability to manage pressure

Job description

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Please note this role is not eligible for sponsorship and we can only consider applications from candidates with valid right to work in the UK.

If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism, and want to work with a great team, then this role will definitely be of interest to you.

As a Business Administrator, you will be part of the care team and, as such, will have some contact with residents, family members, and other visitors. Therefore, maintaining a friendly and professional manner whilst interacting with them is a must.

It is essential that confidentiality regarding residents, the Home, and staff is always observed both in and out of the working environment.

Responsibilities:

1. To work closely with the Care Manager, assisting in any matters arising, maintaining continuity in day-to-day running in the Manager's absence, and ensuring the Manager is aware of all relevant information.
2. Deal effectively with all enquiries by residents, Head Office, Social Services, Regulators, sales representatives, and any other outside agencies.
3. Issue Offer of Acceptance letters and contracts to new residents/families and attach to the system.
4. Complete the Residents’ Monthly Audit accurately and within the timeframe to ensure correct billing.
5. Ensure that all payments received are recorded appropriately and information communicated to Head Office staff.
6. Assist with the care and safekeeping of residents' personal property and property belonging to the Home.
7. Responsible for maintaining the Home’s Petty Cash, along with the Home Manager.
8. Record all purchases on the company credit card, collate receipts with authorizations, and return to Head Office within the specified timeframe.
9. Type out letters and other documents at the request of the Care Manager.
10. Assist in dealing with relatives, residents, and staff complaints, seeking the Care Manager's assistance when needed.
11. Assist in end-to-end recruitment processes.
12. Assist with the induction of new starters, ensuring they are welcomed into the team. Inform the People Champions of any offers made or new starters.
13. Assist in HR processes such as absence reports, updating records related to sickness, absence, and holidays, and ensuring disclosure and right-to-work information is kept current. Assist in rolling out document updates.
14. Work accurately to deadlines for daily, weekly, and monthly tasks and reports within the home and for Head Office.
15. Maintain good housekeeping of all systems, ensuring current status at all times (E-Learning, DBS, Careblox, Income Processing).
16. Archive relevant documentation in line with company policies and procedures.

Knowledge and experience required:

1. Exceptional interpersonal skills
2. Good computer knowledge, specifically Word, Excel, and email
3. Good organisational skills and the ability to manage time and workload effectively in a fast-paced environment
4. General knowledge of payroll and financial processes
5. Ability to manage pressure, prioritize tasks, and communicate effectively at all levels
6. Genuine interest in working in a care environment

Working with us will offer some excellent rewards & benefits including:

1. Simply Health – company-funded, providing cashback for prescriptions, optical, and dental costs, 24/7 virtual GP access, and more for you and up to 4 children*
2. Early Pay – Access to earned pay prior to payday
3. Benefits platform – discounts across multiple retailers, leisure providers, hospitality, etc.
4. An exclusive discount on Tastecard - dine out with up to 50% off the total food bill
5. Free criminal record checks
6. Pension Scheme with Nest
7. Cycle to work scheme**
8. Service recognition
9. Training support and development opportunities
10. Employee Assistance Programme
11. Discounted gym membership

If this role sounds like the right fit for you and you would like to work for a forward-thinking employer, apply now to send your details to our Talent team!

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleagues below the National Living Wage.