Business Administration Support Officer

Bernicia Group; Ashington; Hybrid; GBP 26,000; Full time

Job summary

A major housing provider in Ashington is seeking an Administrative Support professional to provide quality assistance across diverse work streams. The ideal candidate will have strong experience in business administration, excellent communication skills, and the ability to handle a varied workload. This full-time role offers flexible work-from-home options and excellent benefits, including a generous leave allowance and health cash plan.

Benefits

36 days annual leave

Work-from-home options

Health cash plan membership

Gym membership discounts

Generous pension scheme

Qualifications

• Experience of working in a multi-disciplinary team.
• Experience of business administration.
• Skilled at managing a busy varied workload with changing priorities.
• Well organised, with a positive attitude.
• Excellent communication skills with keen attention to detail.
• Excellent working knowledge of MS Excel, Word, and Outlook.

Responsibilities

• Deliver quality administrative support on various work streams.
• Assist in planning and scheduling trade resources.
• Manage enquiries and provide advice and information.
• Maintain accurate records for performance indicators.

Skills

Experience of working in a multi-disciplinary team

Business administration skills

Time management

Organizational skills

Excellent communication skills

Working knowledge of MS Excel, Word and Outlook

Job description

Overview

Location: Ashington

Contract: Full Time – FTC until 31st March 2026

Hours: 37 hours per week, Monday to Friday

Salary: £25,031.00 per annum.

Closing Date: Wednesday 24th September 2025, 5PM.

About the role

• Delivering quality administrative support on specialist work streams such as damp and mould, disrepair and minor works
• Assisting in the planning and scheduling of trade resources
• Managing enquiries from colleagues, clients and contractors and providing advice and information on the service.
• Maintaining accurate records to enable meaningful and precise key performance indicators and management information

About you

You’ll need:

• Experience of working in a multi-disciplinary team
• Experience of business administration
• Skilled at managing a busy varied workload with changing priorities
• Well organised, with a positive, can-do attitude
• Excellent communication skills and a keen eye for detail
• Excellent working knowledge of MS Excel, Word and Outlook

The Benefits

• 36 days annual leave (including bank holidays)
• Opportunity to working from home up to 2 days a week.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme.

About us

We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.

Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.

We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

For more information regarding this role, please contact:

Sarah Carr on 0191 238 3120 or Jill George on 0191 238 3124.

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

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The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.