Business Administration Manager

Nuffield Health Leeds Hospital; Leeds; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Leeds Hospital is seeking an experienced Business Administration Manager to lead the hospital's administrative teams, ensuring accurate patient and financial data capture and timely invoicing. The role supports revenue collection, consultant payments, and regulatory compliance.

You will work closely with the FPM and senior leaders to drive continuous improvement, embed best practices, and enhance patient services while maintaining financial integrity of the hospital.

Qualifications

• Experience managing administrative teams within healthcare, financial, or service settings.
• Strong data quality, financial administration, invoicing, and process management.
• Proven ability to build relationships with a range of stakeholders.
• Experience using KPIs, audits, and reporting tools to drive improvements.
• Excellent problem-solving and customer service skills.
• Strong communication, coaching, and training abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• A commitment to data accuracy and operational excellence.
• Strong leadership and people management capabilities.
• A collaborative approach to stakeholder engagement and change management.
• A continuous improvement mindset with focus on efficiency, compliance and customer experience.

Responsibilities

• Lead and manage hospital business administration teams.
• Champion data quality across the hospital, ensuring the accurate and timely capture of patient and financial information.
• Act as the primary liaison between the hospital and the FPM.
• Ensure all chargeable activities are captured, validated, and invoiced accurately and within agreed deadlines.
• Manage consultant fee validation, self-pay pricing information, and associated financial queries.
• Oversee the resolution of patient and consultant invoicing queries, ensuring excellent customer service throughout.
• Monitor performance using KPIs, audits, and exception reporting to identify and address data quality issues.
• Drive continuous process improvement and ensure compliance with standard operating procedures and national process maps.
• Build strong relationships with stakeholders across the hospital, including Senior Management Teams, Heads of Department, Consultants, and external Medical Secretaries.

Skills

Data quality management

Financial administration

Invoicing processes

Stakeholder management

Team leadership

Healthcare administration

Regulatory compliance

Process improvement

Customer service

Coaching & training

Change management

Job description

Leeds Hospital | Finance | Fixed Term | Full Time |

Up To £33,000 Per Annum Depending On Experience

37.5 hours per week

We are seeking an experienced and proactive Business Administration Manager to lead hospital administrative team, drive data quality excellence, and ensure the effective management of financial administration processes.

This is a pivotal role responsible for ensuring accurate and timely patient and financial data capture, supporting revenue collection, consultant payments, invoicing, and regulatory compliance. Working closely with the Finance Performance Manager (FPM), consultants, senior leaders, and administrative teams, you will champion continuous improvement and embed best practice throughout the hospital.

This is an excellent opportunity for an experienced administrator or operational manager to play a key role in supporting high-quality patient services while ensuring the financial and administrative integrity of the hospital.

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

As our Business Administration Manager you will:

• Lead and manage hospital business administration teams.
• Champion data quality across the hospital, ensuring the accurate and timely capture of patient and financial information.
• Act as the primary liaison between the hospital and the FPM
• Ensure all chargeable activities are captured, validated, and invoiced accurately and within agreed deadlines.
• Manage consultant fee validation, self-pay pricing information, and associated financial queries.
• Oversee the resolution of patient and consultant invoicing queries, ensuring excellent customer service throughout.
• Monitor performance using KPIs, audits, and exception reporting to identify and address data quality issues.
• Drive continuous process improvement and ensure compliance with standard operating procedures and national process maps.
• Build strong relationships with stakeholders across the hospital, including Senior Management Teams, Heads of Department, Consultants, and external Medical Secretaries.

To succeed as a Business Administration Manager, you will have:

• Experience managing administrative teams within a healthcare, financial, or service-based environment.
• Strong understanding of data quality, financial administration, invoicing, and process management.
• Proven ability to build effective relationships with a range of stakeholders.
• Experience using KPIs, audits, and reporting tools to drive performance improvements.
• Excellent problem-solving and customer service skills.
• Strong communication, coaching, and training abilities.
• Ability to manage multiple priorities and deliver results in a fast-paced environment.
• A commitment to data accuracy and operational excellence.
• Strong leadership and people management capabilities.
• A collaborative approach to stakeholder engagement and change management.
• A continuous improvement mindset with a focus on efficiency, compliance, and customer experience.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Nuffield Health Leeds Hospital

Nuffield Health Leeds Hospital is proud to have received a 'Good' rating from the health care regulator, the Care Quality Commission (CQC). The CQC highlighted that patient care was at the heart of the service and this is testimony to the commitment, skill, and pride of the team at the hospital.

Our successful, purpose-built hospital deals with complex surgery and a vast range of specialities involving some 300 consultants. There are 80 bedrooms, an 8 bed Level 3 critical care unit and 6 theatres (2 Stryker laparoscopic and 2 laminar flow). We are close to the city centre and central railway station.

It starts with you.