Business Administration Coordinator - The Incuba

Bedford College Group; Cambridgeshire and Peterborough; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Bedford College Group is seeking a Business Administration Coordinator for their Dunstable location. This key role involves managing front-of-house operations and supporting students and staff effectively within a busy educational environment. Ideal candidates will have exemplary communication skills and a strong background in customer service, as well as the ability to handle various administrative responsibilities efficiently.

Benefits

27 days annual leave plus Bank holidays

People's pension

Retail and Leisure Discounts

Qualifications

• Experience in customer service and handling challenging situations.
• Proficient in Microsoft Office and internet use.
• Ability to maintain records and manage busy workloads.

Responsibilities

• Act as the main point of contact for staff and students.
• Manage office lettings and business address services.
• Ensure the smooth running of the Incuba by coordinating with various teams.

Skills

Customer Service

Microsoft Office

Communication

Education

GCSEs (A*-C/9-4) in English and Maths

Job description

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Business Administration Coordinator - The Incuba

Business Administration Coordinator - The Incuba

Role: Business Administration Coordinator - The Incuba

Location: Central Bedfordshire College - The Incuba, Dunstable

Salary/Benefits: Salary is between £24,720 and £29,870 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People's pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 37 hours per week - 52 weeks per year

Contract Type: Permanent - Full Time

About the role:

We are currently seeking a Business Administration Coordinator to join our Construction and Building Services department at The Bedford College Group.

As a Business Administration Coordinator, you play an important role in the success of our students through:

• Front-of-House & Communication - Act as the main point of contact for staff, students, contractors, and Incuba business occupiers, handling reception duties, phone enquiries, and general support with professionalism and efficiency.
• Business Occupier Management - Manage office lettings and business address services, including tours, application processing, license agreements, DBS checks, invoicing, and IT/access setup for new occupiers.
• Operational Oversight - Ensure the smooth running of the Incuba by coordinating with IT, estates, security, catering, and cleaning teams, raising helpdesk tickets, and conducting regular building checks and risk assessments.
• Administrative & Technical Support - Support staff and students with IT issues, password resets, and Pro-monitor updates; manage deliveries, consumables, and assist with workshop and classroom needs.
• Compliance & Coordination - Maintain accurate records, chase payments, support finance with invoicing, and ensure all activities align with TBCG policies, procedures, and values.

About you:

• Qualifications & Experience - Holds GCSEs (A*-C/9-4) or equivalent in English and Maths, with experience in customer service and handling challenging situations to achieve positive outcomes.
• Technical & Administrative Skills - Proficient in Microsoft Office and internet use; able to maintain records, manage busy workloads, and handle sensitive data with confidentiality and professionalism.
• Communication & Interpersonal Skills - Friendly and welcoming with strong verbal, written, and telephone communication; able to build relationships, work in teams, and contribute positively to a supportive environment.
• Professionalism & Adaptability - Demonstrates calmness under pressure, prioritises effectively, and adheres to college policies, dress code, and values including inclusivity, teamwork, and continuous improvement.
• Safeguarding & Flexibility - Committed to safeguarding and health and safety; maintains appropriate boundaries with young people, willing to travel across campuses, and flexible with working hours including evenings and weekends.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: TBC

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire:"Bedford College, Central Bedfordshire College and"Tresham"College"in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough;"Shuttleworth"College,"a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport"alongside"Silverstone"race circuit."To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!
Please note most roles advertised on AoC Jobs are posted directly by the college or employing organisation and are not being handled by the AoC Recruitment Team.If you would like to hear about interim and/or permanent roles being handled by AoC Recruitment, please send your CV to [emailprotected] and one of the team will be in touch.

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