Business Administration Assistant

Derby City Council; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in England is seeking a proactive and detail-oriented Business Administrator. In this role, you will manage customer interactions regarding gas and electric safety checks while ensuring accurate record-keeping. Ideal candidates will have strong communication skills, organizational capabilities, and experience in customer service. The role offers flexible working options and a supportive work environment.

Benefits

Flexible working

Work-life balance

Local government pension scheme

Employee health initiatives

Green travel options

Qualifications

• Experience in a customer service or admin role is desirable.

Responsibilities

• Liaise with customers to schedule gas and electric safety checks.
• Provide excellent customer service with a warm approach.
• Accurately update internal systems and maintain customer records.
• Respond to emails and text messages in a timely manner.
• Ensure all bookings are completed with attention to detail.
• Support the wider team with general administrative duties.

Skills

Strong communication and interpersonal skills

High level of organisation and attention to detail

Ability to manage multiple tasks and meet deadlines

Tools

Microsoft Office

Job description

Social network you want to login/join with:

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Client:

Derby City Council

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

67ca29ee9610

Job Views:

3

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

37 hours per week

Permanent

Derby Homes – London Road

TO APPLY FOR THIS VACANCY, YOU MUST DO SO THROUGH THE DERBY HOMES WEBSITE, BY CREATING AN ACCOUNT USING THE “APPLY ONLINE” LINK.

Are you highly organised, people focused, and confident using Microsoft Office? We're looking for a proactive and detail-oriented individual to join our team as a Business Administrator.

In this role, you’ll be the main point of contact for our customers, helping to arrange gas and electric safety checks efficiently and professionally. You’ll be at the heart of our customer care process, making sure every appointment is booked or amended smoothly, every message is responded to promptly, and all records are kept accurate and up to date.

Key Responsibilities:

• Liaise with customers via phone, email, and text to schedule gas and electric safety checks.
• Provide excellent customer service with a warm, professional approach.
• Accurately update internal systems and maintain customer records.
• Respond to emails and text messages in a timely and efficient manner.
• Ensure all bookings and updates are completed with great attention to detail.
• Support the wider team with general administrative duties.

What We’re Looking For:

• Strong communication and interpersonal skills.
• A high level of organisation and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Experience in a customer service or admin role is desirable.

If you're someone who thrives in a fast-paced environment, loves working with people, and takes pride in delivering a high-quality service, we’d love to hear from you!

Derby Homes has a reputation for excellent services, which we know are down to our valued workforce. In return, we strive to be an employer of choice. We offer flexible working, work-life balance, a local government pension scheme, employee health initiatives, and green travel options.

Please use the links below to download supporting information. Before you fill in the application, ensure you have all necessary documents ready.