Business Administration Apprenticeship Level 3 - Operations

Photonic Universe; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading renewable energy supplier in London is looking for a Business Administrator Apprentice. This role includes processing orders, customer interaction, and maintaining databases. You'll receive training from a personal tutor and have opportunities for permanent positions upon completion. This apprenticeship offers a structured learning path in a dynamic industry with job security.

Qualifications

• Ability to process orders and handle customer requests.
• Effective communication skills for dealing with complaints.
• Organizational skills for booking couriers and maintaining databases.

Responsibilities

• Process incoming orders and dispatch instructions.
• Organize dispatch and deal with customer inquiries.
• Update customers about their order status.

Job description

Overview

Photonic Universe Ltd is one of the leading UK suppliers of solar and wind power products based in Orpington, South-East London. We provide solar panels, charging equipment, solar lighting systems, wind turbines, energy storage and other power products. Join us in the fast-growing Renewable Energy industry which supports excellent career opportunities, stability and security of jobs!

• Upon successful completion of the programme, you will be able to explore the possibility of a permanent position in our Operations Department

Responsibilities

• Processing incoming orders and submitting instructions to warehouses for dispatch of goods
• Booking couriers and organising dispatch of goods stored locally
• Dealing with customer requests via phone and email, including new orders and follow-up inquiries
• Resolving difficult situations with customers, such as missed or delayed deliveries, damages or other complaints
• Updating customers with tracking numbers and dispatch status for their orders
• Maintaining the database of customers and orders
• Updating the product catalogue, setting sales, promotions etc.

Apprenticeship Details

Business Administrator Level 3 Apprenticeship Standard:

• As our apprentice you will have your own personal tutor who will meet with you via remote 1 to 1 sessions whilst you are based at our office at TMS House, Cray Avenue, Orpington, BR5 3QB.
• The personal tutor will be available throughout the course to teach, monitor progress and prepare you for the end-point assessment (EPA) to obtain Business Administrator Level 3 qualification.
• You will also carry out self-study using an online learning platform at least once a week.

Monday– Friday Between 9.00am– 6.00pm