Business Administration Apprenticeship

Unitel Direct Ltd; Tees Valley; On-site; GBP 16,000 - 18,000; Full time

Job summary

A telecommunications services provider is offering an apprenticeship position in Business Administration. The role involves taking inbound customer calls, resolving queries, and providing technical support. Candidates will gain skills in IT, communication, and project management. Full-time position possible upon completion of the apprenticeship. Monday to Friday schedule with hours to be confirmed.

Benefits

On-the-job training

Professional development opportunities

Qualifications

• Willingness to learn and develop IT and communication skills.
• Ability to handle customer enquiries and provide technical support.
• Strong decision-making and interpersonal skills.

Responsibilities

• Take inbound calls and resolve customer queries.
• Deal with general enquiries and payments.
• Provide technical support for telecommunications customers.

Job description

Unitel Direct Limited is one of the largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.

• Possibility of a full-time position upon the completion of the apprenticeship
• Taking inbound calls from customers with the aim for first contact resolution
• Dealing with general enquiries such as taking payments and advising customers of missing payments
• Providing technical support for our telecommunications and online advertising customers
• Raising faults and internal work tickets
• Liaising both internally with different departments and externally through partner companies to resolve customer queries
• Carrying out any other ad hoc administration duties where necessary

Apprenticeship details

• Level 3 Business Administrator Apprenticeship Standard Which Includes
• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

• IT
• Record and document production
• Decision-making
• Interpersonal skills
• Communication
• Quality
• Planning and organisation
• Project management
• Relevant regulations
• Policies
• External environmental factors

Monday - Friday (exact hours to be confirmed).