Business Administration Apprenticeship

Reflections Training Academy; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A training academy in Birmingham is seeking a dedicated Business Administrator to provide exceptional service to customers. This role involves responding to inquiries, handling complaints, and performing data entry with a focus on customer satisfaction. Ideal candidates should possess strong communication skills and a friendly demeanor. The position includes a Level 3 Business Admin Apprenticeship, with workshops and one-on-one tutoring provided.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to perform data entry accurately and efficiently.
• Commitment to delivering outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Handle complaints and resolve issues to ensure customer satisfaction.
• Perform data entry tasks to maintain customer records.
• Maintain a professional phone etiquette.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication skills

Data entry skills

Friendly attitude

Job description

Job Overview

We are seeking a dedicated and enthusiastic Business Administrator to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. This role requires strong communication and organisation skills, a friendly demeanour, and the ability to handle tasks with professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services to assist customers in making informed decisions.
• Handle complaints and resolve issues with a focus on customer satisfaction.
• Perform data entry tasks to maintain accurate customer records.
• Maintain a professional phone etiquette while communicating with customers.
• Collaborate with team members to improve service delivery and customer satisfaction levels.

Skills

• Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Ability to perform data entry accurately and efficiently.
• A friendly attitude with a commitment to delivering outstanding customer service.

Training

Next Level will work closely with you to complete your Level 3 Business Admin Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.

These workshops occur once every 2 weeks online.

You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work.

If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.

Job Type: Apprenticeship

Pay: From £7.55 per year

Work Location: In person