Business Administration Apprentice - Level 3 (Service Delivery)

HM Land Registry; North East; On-site; GBP 26,000; Full time

Job description

Durham, North East England, DH1 5TR

Job Summary

We have an exciting opportunity for Level 3 Business Apprentices within our Service Delivery Directorate. We are looking for enthusiastic and motivated individuals who are committed to learning and developing.

This is your chance to secure a Business Administration apprenticeship unlike any other. Our people are at the heart of everything we do and throughout this apprenticeship we will support you with your development.

You will get all the benefits of an apprenticeship - paid work experience, valuable skills, and a recognised qualification. But that’s not all, you will also have the chance to help shape our future.

On successful completion of your Level 3 apprenticeship and subject to satisfactory performance and attendance, you will be offered a permanent contract.

Job Description

Throughout your apprenticeship you will undertake a Level 3 Standard in Business Administration and will have the opportunity to earn and learn, whilst gaining valuable skills and experience to set you up for the rest of your career.

Alongside your apprenticeship you will be undertaking the role of Registration Officer. This role will gain you experience whilst undertaking a range of administrative and casework processing activities.

This will include processing elements of routine and volume casework to required service level agreement standards and timescales. We offer a full and comprehensive training and development programme for this role with on-going call coaching and support to maintain technical casework skills.

This role is to start 15 September 2025.

Eligibility Criteria:

• You will have been a resident in the UK for the last 3 years prior to the start of the apprenticeship or fit the criteria of eligible residency status in the Apprenticeship Funding Rules.
• You do not already hold the same or similar qualifications.

Person Specification

If a candidate who is under 19 years old at the start of their apprenticeship does not hold or is unable to evidence having achieved level 4 or Grade C GCSE or equivalent in Maths and English, they will be required to complete and achieve level 2 functional skills as part of their apprenticeship. Apprentices over the age of 19 will have the option to complete functional skills as part of their apprenticeship, but this will not be a mandatory part of the qualification.

You are keen to develop your career, have an enthusiasm for learning and understand the commitment required to complete an apprenticeship. You take ownership of the work you do and the results you achieve.

You have good organisation skills and can prioritise your own workload and deliver tasks, whilst working to deadlines and using different sources of information. You have a good eye for detail and can spot mistakes where others may not.

You also have experience working as part of a team to achieve a common goal, along with effective verbal and written communication skills. In addition, you will be a competent user of computer software packages including knowledge of MS Office and email.

This apprenticeship is office based and will be undertaken on-site in the HM Land Registry office that you have applied for. You will be expected to work full time in the office for the duration of your apprenticeship. There may be occasions, on completion of your HM Land Registry role training, where you can undertake some of your apprenticeship work at home, if this is agreed with your line manager.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Working Together
• Making Effective Decisions

Salary and Benefits

Alongside your salary of £25,792, HM Land Registry contributes £7,471 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Ability and Experience.

To apply you will need to complete the short application form and take the online Civil Service Verbal Test as soon as possible. Ideally you should take the test before midday on the closing date to allow for the next stage of the application process.

Contact Point for Applicants

Job Contact:

• Name: HR Resourcing
• Email: [e-mail]

Recruitment Team

• Email: [e-mail]