Business Administration Apprentice - Health Records

NHS; Dudley; On-site; GBP 14,000 - 17,000; Full time

Job summary

An exciting opportunity at The Dudley Group NHS Foundation Trust for a Business Administration Apprentice in the Health Records Department. The role offers training and valuable experience alongside the chance to earn a salary and achieve a professional qualification over an 18-month fixed term. Ideal candidates are proactive, self-motivated, and keen to develop their skills while providing essential support to healthcare operations.

Qualifications

• GCSE in Maths and English (grade D/3 or equivalent).
• NVQ level 2 in Business and Administration or equivalent.
• Knowledge of Microsoft Office products.

Responsibilities

• Training in Medical Records environment.
• First point of contact for patients, ensuring accurate details on the PAS system.
• Supporting with the delivery of urgent case notes.

Skills

Good interpersonal skills

Problem solving

Willing to learn

Good organisation skills

Education

Maths and English GCSE grade D or above

NVQ level 2 in Business and Administration or equivalent

Tools

Microsoft Office

Job description

Business Administration Apprentice - Health Records

An exciting opportunity has arisen for one Business Administration Apprentice to join the Health Records Department at The Dudley Group NHS Foundation Trust.

Our Business Administration apprenticeship offers you the chance to earn a salary, gain valuable experience and new skills, whilst supported to achieve a professional qualification

The Dudley Group NHS Foundation Trust is looking for individuals who are:

• Pro-active
• Self-motivated
• Caring and Respectful

Individuals will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service.

Health Records Clerk's role are to make sure that all case notes are available for patients events within the Trust including emergency and elective.

Those with a driving licence over the age of 21, will be added to the driving rota for delivery of urgent and elective case notes. A vehicle is supplied for this purpose.

Main duties of the job

You will be trained in Medical Records main library environment. Once trained, training will be undertaken on reception being the first point of contact for patients attending for appointments making sure all demographic details are correct on the PAS system.

• Apprenticeship standard - Business Administration, Level 3
• Training provider - Dudley College
• The programme is a fixed term contract for 18 months
• Salary will be paid at National Apprentice wage, £7.55 per hour with a yearly salary of £14762.99 for the first 12 months. For the final 6 months, this will change to minimum wage for age

Candidates must have:

• Maths and English - GCSE grade D or above, grade 3 to 9, or equivalent in Functional Skills at Level 1.

Please Note: you will need to provide original certificates as proof of these qualifications.

Successful candidates who have a GCSE grade D/3:

• If aged 16 to 18 will be required to complete Functional Skills and achieve Level 2.
• If aged 19 or above, are strongly recommended to complete Functional Skills and achieve Level 2.

Candidates who hold the following qualifications are not eligible:

• A degree / degree level qualification or higher in Business Administration or similar related subject
• NVQ/QCF / Apprenticeship Standard Level 3 or higher in Business Administration

Candidates who have previously started or part completed a Business Administration Level 3 Apprenticeship, must declare this on their application.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake

Person Specification

Qualifications

• Maths & English at GCSE grade D or above / 3 - 9, or the equivalent Functional Skills at Level 1
• NVQ level 2 in Business and Administration or equivalent

Knowledge and Training

• Knowledge of Microsoft Office products including, MS Word, MS Excel and MS Outlook
• Awareness of confidentiality
• Willing to undertake future training development
• Knowledge of hospital patient administration systems

Experience

• Demonstrated work experience
• Problem solving

Communication & Relationship Skills

• Good interpersonal skills
• Demonstrates a responsible attitude to their work
• Commitment to developing a professional approach to colleagues, patients, and visitors
• Ability to work as part of a team and/or individually

Anaytical & Judgement Skills

• Willing to learn and develop
• Interest in pursuing a formal apprenticeship in administration
• Able to use own initiative

Planning & Organisational Skills

• Good organisation skills
• Good timekeeping
• Reliable

Physical Skills

• To be able to commute to meet the needs of the role
• Hold a UK driving licence

Equality, Diversity, Inclusion and Trust Values

• Able to provide safe, caring and effective services.
• Values and behaviours that reflect the Trust Values of Care, Respect and Responsibility.
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£14,762.99 a yearNational Apprentice Wage