Business Administration Apprentice

The National Farmers Union Mutual Insurance Society Limited; Sherborne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local insurance agency in Sherborne is seeking a Business Administration Apprentice to support office operations and ensure customer satisfaction. The candidate will manage general queries, process policy amendments, and produce administrative documents. The role offers training and development opportunities along with a competitive salary and benefits.

Benefits

Competitive salary

Long-term career development opportunities

Excellent training and support

Free parking

Company pension

Healthcare Cash Plan

Responsibilities

• Support the team to ensure the office runs smoothly.
• Handle general queries and discuss policy renewals.
• Manage policy amendments, sales, and claims.
• Produce accurate records and documents.
• Build positive relationships within the team.
• Complete tasks to a high standard and manage priorities.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Number skills

Logical thinking

Team working

Initiative

Patience

Education

GCSE in English (grade 4)

GCSE in Maths (grade 4)

Job description

As a Business Administration Apprentice within our team, you will play a key role in the success of an expanding local business, ensuring the office runs efficiently and our customers are always satisfied. Above all, you will relish the challenge of being part of a truly client-focused, ambitious team.,

• Support the team to ensure that the office runs smoothly and efficiently
• Answering and responding to general queries
• Discussing policy renewals with existing customers
• Handling of policy amendments, sales and claims
• General admin tasks, Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  
  GCSE in:
• English (grade 4)
• Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.,
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
  
  As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for. Our agency is deeply rooted in the Sherborne & Beaminster communities. We are passionate about building strong connections, fostering a sense of belonging, and contributing positively to the local area. Our culture is built on collaboration, respect, and a shared commitment to supporting our clients and each other. An exciting opportunity has now arisen within the Sherborne & Beaminster Agency.
  
  Competitive salary. Long-term career development opportunities. Excellent training and support. Free parking. Option to sell/carry forward up to 5 days holiday per forward. Company pension. Healthcare Cash Plan after qualifying period of service.