Business Administration Apprentice

Starting Off Ltd; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A courier company in London is seeking a motivated Business Administration Apprentice. The role involves answering customer calls, ensuring a quality customer experience, and assisting with website inquiries. Ideal candidates should be detail-oriented and willing to learn. This position provides an exciting entry into the transport industry and includes training on various operating systems.

Qualifications

• Reliable and self-motivated individual willing to learn and work as part of a team.
• Excellent attention to detail is required.
• A UK Driver's licence would be an advantage.

Responsibilities

• Answer customer calls and liaise with service partners efficiently.
• Ensure quality customer experience in communications.
• Book jobs and assist customers with the company website.

Skills

Attention to detail

Competent in IT (Microsoft Office)

Customer service skills

Job description

My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast.

They are currently looking for a Business Administration Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in their logistics team.

This is an exciting opportunity for a graduate or someone who is looking to go into the transport industry.

The Role

• Answering customer calls, liaising with service partners for queries in an efficient and timely manner.
• Ensuring the delivery of a quality customer experience on each communication.
• Communicating with suppliers to give our customer relevant updates and information.
• Understanding the customer's needs and requirements and adapting an appropriate approach accordingly.
• Responding to all calls and emails in a timely manner and to a high standard.
• Booking on jobs.
• Assisting customers with the company website.
• Liaising with drivers.
• Giving support to the Manager and sales staff as needed.
• Be proactive under pressure, show initiative in finding solutions for customers.
• Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do.
• Assisting with warehouse/fulfilment pick and pack orders.

The Candidate

They are looking for a reliable, self-motivated candidate, who is willing to learn and work as part of a team. They should have excellent attention to detail and be competent in IT with software skills that include Microsoft Office. The candidate will be supported in learning how to use our operating systems including pallets, courier, and freight.

A UK Driver's licence would be an advantage.