Business Administration and IT Support Apprentice

Getting In Limited; Telford; On-site; GBP 18,000 - 25,000; Full time

Job summary

An established industry player is seeking a Business Administration and IT Support Apprentice to join their team in Telford. This role offers a unique opportunity to gain hands-on experience in IT support while pursuing a Level 3 qualification in Business Administration. You'll be responsible for providing desktop support, troubleshooting user issues, and ensuring the smooth operation of IT systems. With a focus on customer care and teamwork, this apprenticeship will equip you with essential skills for a successful career in IT. Join a company known for its innovative products and commitment to excellence in the food service equipment sector.

Qualifications

• Strong IT skills are essential for providing desktop support.
• Effective communication and problem-solving skills are crucial.

Responsibilities

• Provide end user desktop support for Windows 10 and 11.
• Troubleshoot various endpoint issues and manage user accounts.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Presentation skills

Administrative skills

Logical thinking

Teamwork

Non-judgemental attitude

Interest in IT

Education

Level 3 Business Administration qualification

Job description

What do you want to search? Keyword Apprenticeship Type Location

Business Administration and IT Support Apprentice

Apply From: 08/05/2025

Learning Provider

Delivered by IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Employer

HOSHIZAKI EUROPE LTD FAO MR T IRI

Vacancy Description

• Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals
• Installing desktop PCs and mobile devices via Intune
• Deploying software and configuration
• Creating procedures and supporting end users to maximise their use of IT solutions
• Responding to all incidents and requests on the helpdesk
• Administration of the IT Service Management helpdesk
• Troubleshooting 1st and 2nd line user-based tickets - Various endpoint issues such as Windows OS issues, Microsoft issues, monitor, docking station, printer setup and support, user account management, system permissions, etc.
• Checking backup jobs from the previous day
• Environment checks - physical checks of IT infrastructure, meeting rooms, visitor systems
• Anti-Virus checks - ensuring all endpoints are installed, up to date, and licensed
• Installation of PCs/Laptops to end users via Microsoft Intune
• Installation and support of various printers including multi-function, laser, and label printers
• Support of mobile devices including smartphones and tablets
• Purchasing IT equipment
• Creating and updating work instructions and guides for IT and end users

Key Details

Vacancy Title

Business Administration and IT Support Apprentice

Employer Description

Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment, known for Japan's first fully automated ice maker. Their product range includes ice machines, dispensers, refrigerators, freezers, sushi cases, and water electrolysers across various industry sectors.

Vacancy Location

TELFORD 70 STAFFORD PARK 7 SHROPSHIRE TF3 3BQ

Wage Frequency

To be confirmed

Number of Vacancies

1

Vacancy Reference Number

1000318769

Key Dates

Apply From: 08/05/2025

Closing Date For Applications: 2025-05-26 23:59:59

Interview Begin From: To be announced

Possible Start Date: 2025-06-02

Training

You will gain a Level 3 Business Administration qualification after completing the 18-month training schedule. Training will be held at In-Comm Training Unit 5A Telford, 54 Business Park, Nedge Hill, Telford, Shropshire, TF3 3AJ, with block release for 2 days a week over 5 weeks. Monthly assessor visits will also be provided.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem-solving skills, Presentation skills, Administrative skills, Logical thinking, Teamwork, Non-judgemental attitude, Interest in IT