Business Admin Apprentice

ESG; Chorley; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

ESG is a software and services company based in Chorley, offering hybrid work and a focus on development in the utility sector. The role supports general administration, customer service, and relationship building as part of an apprenticeship program at ESG. Training and in-office collaboration are emphasized during initial periods.

The position is full-time with flexible patterns possible. It requires GCSE Maths and English and a willingness to learn, with the potential to grow within a

Qualifications

• General administration duties and correspondence.
• Developing industry knowledge and interpreting requirements.

Responsibilities

• General administration duties
• Providing excellent customer service
• Building good working relationships with internal and external customers
• Developing detailed industry knowledge and interpreting industry requirements
• Providing professional, knowledgeable, and courteous responses to customer queries
• Understanding the importance of quality control
• Helping to build excellent customer relationships

Skills

General administration

Customer service

Communication skills

Problem solving

Attention to detail

Teamwork

Willingness to learn

Education

GCSE Maths

GCSE English

Job description

Summary
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.

Job Description
Department: Industry Operations
Reports To: Team Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary
Grade: 1
Summary
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based.
You will be allowed 20% of your working week for the duration of your apprenticeship/course to either attend college during term time or to use the time working from the office for college studies.You will be allowed 20% of your working week for the duration of your apprenticeship/course to either attend college during term time or to use the time working from the office for college studies.
While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITES

• General administration duties
• Building good working relationships with both internal and external customers
• Developing detailed industry knowledge and interpreting industry requirements
• Providing excellent customer service
• Providing professional, knowledgeable, and courteous responses to customer queries
• Responsible for helping to build excellent customer relationships
• Understanding the importance of quality control

About You
You must possess:

• Good problem-solving techniques
• Good interpersonal skills
• Excellent written and verbal communication skills
• Excellent interpersonal and team working capabilities
• Excellent attention to detail
• A willingness to learn
• Able to work as part of a team or individually
• GCSE Math's grade C, 4 or equivalent
• GCSE English grade C, 4 or equivalent

You Will Be

• Able to demonstrate self-motivation and initiative
• Able to project a professional image
• Able to work effectively under pressure
• Able to focus on both detail and accuracy

Able to demonstrate ESGs key values of

• Excellence: be accountable to deliver our best
• Passion: show how much we care each day
• Integrity: do the right thing when no one is looking
• Collaboration: work together to succeed together

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS

• Follow IMS Policies
• Reporting of Incidents
• ISO Responsibilities
• ISO Staff Awareness

*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/ *