Business Account Manager - John Lewis, Cheltenham Cheltenham

Dermalogica UK Ltd; Cheltenham; On-site; GBP 27,000 - 29,000; Full time

Job summary

Dermalogica UK Ltd is seeking a Business Account Manager to empower and educate customers in achieving their best skin. This role involves driving retail growth, managing a team, and providing personalized skincare experiences. Candidates must have relevant Beauty Therapy qualifications and a passion for skin health.

Benefits

Private Health Care

Life Insurance

5% Pension Contribution

Birthday Off

Paid Sick Days

Monthly Product Allocation

Access to New Product Innovations

Discounts on Unilever Brands

Learning and Development Opportunities

Free Ice Cream Fridge

Qualifications

• Must have Level 3 Beauty Therapy qualification including electrical facial modules.
• Level 4 qualification (Microneedling, Chemical Peels) is essential; Dermalogica will fund this training.
• At least 2 years of management experience in a retail environment.

Responsibilities

• Drive retail growth and motivate team to exceed targets.
• Advise and connect with customers throughout their skincare journey.
• Conduct in-store events and ensure high service standards.

Skills

Customer Engagement

Creative Thinking

Team Motivation

Passion for Skin Health

Education

Level 3 in Beauty Therapy

Level 4 in Beauty Therapy

Job description

Salary £27,000 - £29,000 (depending on qualifications), plus uncapped commission and quarterly bonus

We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA.Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.

Do you want to be part of our tribe? ……. Keep reading!

A Dermalogica Business Account Manager is at the true heart of where these results happenin our Business. Based on the shop floor with your team,you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skinpossible. You will drive new business opportunities and encourage your team to think outside the box and help them excel.

The responsibilities of the Business Account Manager…. Could this be you?

• As a Business Account Manager, you will take your customer through a journey, this will include advising, listening, and connecting with them throughout every touch point. We want to Wow our customers with a personalized experience and enable our customers to fall in love with their skin care journey.
• As well as performing our treatments, every service must be set up as a skin care programme comprising both treatment and homecare to achieve goals. You will create a partnership by sharing your treatment plan with your customer, educate and link recommended homecare throughout.
• You will drive retail growth month on month through motivating and supporting the team, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs.
• You will drive events in store with both on counter activity & masterclasses ensuring all events are fully booked.
• You will be a role model and perform all services regularly to the highest standard. By assisting the District Sales & education Manager & Retail Training Manager with on counter training relating to new innovations, you will ensure that your team have the expertise to help them excel.
• You must feel comfortable working on your own as this a 1 person counter
• You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.

Do you have the below skills?

• You will already have the education that Dermalogica can then build on and develop further. This will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electricals. This is an absoluteESSENTIALso that we can ensure that the standards of our therapists are consistent.
• Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels. If you do not hold the Level 4 qualification, then Dermalogica will fund this as part of your development, as it will be a fundamental part of the role. This training is worth £3,200.
• You will have at least 2-year management experience, ideally within a retail environment.
• You will be an outgoing, creative thinker whocancreate theatre at the counter to really inspire and draw our customers to us.
• You will have a passion for skin health like no other brand has ever seen. You will use this passion to inspire others.

What is in it for you?

• Private Health Care with Vitality and Medicash
• Life insurance with Legal and General which includes – Virtual GP with Health365, wellbeing and counselling and Financial Protection.
• A 5% pension contribution from the company as well as access to a pension’s advisor.
• Your Birthday off work!
• 5 paid sick days per year
• £70 monthly product allocation
• Access to new product innovation before they hit the shelves so that you can experience the products first-hand
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Ren, Murad and Kate Somerville
• Access to Unilever Discounts, an online shopping website discounts on multiple high street brands
• The opportunity for growth and progression, we really invest in your personal development through our Learning and development platforms.
• Treats in the office such as our Free Ice Cream Fridge and regular complimentary skin treatments

**Please note that candidates must have finished their NVQ 3 or 4 Beauty Therapy qualification, or equivalent at the time of application and must be able to provide a certificate at interview.

#LI-EJ1

#INDMP

At Dermalogica, we are committed to achieving success and fostering respect through excellent education, innovative products, and outstanding human connection. We actively promote equal opportunities, reject discrimination, and value diverse perspectives. Join us in creating a workplace that reflects our dedication to excellence and innovation, where everyone, regardless of background, feels valued and empowered to contribute their unique talents. We welcome applicants from all walks of life to be part of our journey toward success and meaningful human connections.

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