Business Account Manager

Dermalogica UK; Newcastle upon Tyne; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Private health care

Life insurance

5% company pension contribution

Birthday off

Early access to product innovations

30% off Unilever Prestige Brands

Job summary

A leading skincare brand is seeking a Business Account Manager for their Newcastle location. This role involves empowering customers through education and personalized skincare experiences while driving retail growth. Candidates should have management experience in retail and a beauty therapy qualification. Benefits include private healthcare, a pension contribution, and access to discounts across various brands. This is a full-time position with opportunities for growth and development.

Qualifications

• 2+ years of management experience, ideally in a retail environment.
• Outgoing, capable of inspiring customers at the counter.

Responsibilities

• Guide customers for a personalized skincare experience.
• Drive retail growth month-on-month.
• Lead in-store events and masterclasses.
• Drive training on new innovations at the counter.

Skills

Creative thinking

Customer connection

Management experience

Passion for skin health

Education

Level 3 in Beauty Therapy with Facial Electricals

Level 4 Beauty Therapy qualification

Job description

Business Account Manager

Salary £24,000 - £27,000 (depending on qualifications), plus uncapped commission and quarterly bonus.

Dermalogica UK is the number 1 professional skincare brand globally. We are passionate about bringing everyone skin confidence and on a mission to change and revolutionise the industry. Our brand DNA is built on Education, Personalisation and Human Touch.

We are looking for inspirational top talent to be part of this industry‑changing movement.

Job Description

A Dermalogica Business Account Manager is the heart of creating results in our business. Working on the shop floor with your team, you will embody our mission of empowering and educating customers to achieve the best skin possible. You will drive new business opportunities and encourage your team to think outside the box to help them excel.

Job Requirements

• Equivalent Level 3 in Beauty Therapy with Facial Electricals – essential to ensure consistent standards.
• Level 4 Beauty Therapy qualification, including Microneedling and Chemical Peels. If not held, Dermalogica will fund this training (worth £3,200).
• At least 2‑year management experience, ideally within a retail environment.
• Outgoing, creative thinker capable of creating theatre at the counter to inspire customers.
• Passion for skin health and a desire to inspire others.

Job Responsibilities

• Guide customers through a journey, advising, listening and connecting at every touch point to wow them with a personalised experience.
• Set up treatments as part of a skincare programme, pairing treatments with homecare plans and educating customers on recommended products.
• Drive retail growth month‑on‑month by motivating and supporting the team, thinking outside the box with event ideas and exceeding all location targets and KPIs.
• Lead in‑store events, on‑counter activity and masterclasses, ensuring all events are fully booked.
• Perform services at the highest standard and support the District Sales & Education Manager and Retail Training Manager with on‑counter training on new innovations.
• Work independently as a single‑person counter.
• Maintain grooming standards to reflect Dermalogica’s brand values.

Job Benefits

• Private health care with Vitality and Medicash.
• Life insurance with Legal & General, including Virtual GP with Health365, wellbeing and counselling, and financial protection.
• 5% pension contribution from the company and access to a pension advisor.
• Birthday off work.
• 5 paid sick days per year.
• £70 monthly product allocation.
• Early access to new product innovation before it hits the shelves.
• 30% off other Unilever Prestige Brands such as Hourglass, Living Proof, Tatcha, Murad and Kate Somerville.
• Access to Unilever discounts across high street brands.
• Opportunity for growth and progression through learning and development platforms.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Customer Service and Other

Location: Newcastle, England, United Kingdom

Referral information: Referrals increase your chances of interviewing at Dermalogica UK by 2x.