Bus Compliance Officer

Bus Users UK; London; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A public transport advocacy organization is seeking a Bus Compliance Officer to monitor bus service compliance and improve punctuality in East/Central Scotland. Responsibilities include auditing bus stops, monitoring performance, and ensuring accessible transport. Ideal candidates will have strong communication skills, experience with stakeholders, and a commitment to public transport. The position offers a salary of £22,720 and requires travel across Scotland and occasionally the UK.

Qualifications

• Experience in developing external relationships.
• Experienced in managing multiple time-sensitive priorities.
• Good grasp of web and social media.

Responsibilities

• Record the punctuality and reliability of bus services.
• Monitor the quality and condition of buses.
• Promote best practices in handling complaints.

Skills

Observation skills

Negotiation skills

Communication skills

Analytical skills

IT literacy

Attention to detail

Confident self-starter

Understanding of bus industry

Job description

Bus Compliance Officer East/Central Scotland

An exciting opportunity has arisen within the Bus Users team in Scotland

We are looking for a Bus Compliance Officer, field based in the East/Central Scotland area, ideally within close proximity to Fife, Stirling, Midlothian, City of Edinburgh or East Lothian, to support the delivery of compliance of bus services in Scotland. The post holder will work with partners across Scotland including Scottish Government, local authorities, regional transport partnerships, the Office of The Traffic Commissioner and bus operators to support bus passengers and improve the punctuality and standards of bus services. Full training will be provided

This is a full-time role, 35 Hours per week, partly home based but travelling on public transport throughout an area including Edinburgh, Fife, Stirling, East Lothian, Midlothian, and the Scottish Borders with a salary of £22,720. Other travel within the UK will be required, with notice.

Main Duties

• Record the punctuality and reliability of bus services at timing points
• Identify if bus stops are fully accessible and have up-to-date information, reporting any issues identified direct to the Local Authority concerned.
• Travel on buses to monitor the standard of driving, the quality, cleanliness and condition of the bus and whether the route taken complies with the requirements set up by the Traffic Commissioner.
• Monitor and audit concessionary bus journeys
• Monitor and audit funding support for the bus industry.
• Monitor the performance of the Scottish bus network.
• Help maintain and improve bus services punctuality and reliability.
• Promote best practice in handling and investigation of complaints
• Provide a joined-up approach to representing the interests of bus passengers and dealing with bus operators and local authorities.
• Attend and give evidence at Traffic Commissioners’ Public Inquiries.
• Respond to requests from Scottish Government officials, Traffic Commissioner and others to carry out monitoring at short notice.

The contents of this Job Description are not intended to be exhaustive and you may be required to carry out other reasonable duties, which fall within your capabilities.

Any job description provided to you by Bus Users UK will not form part of your contract of employment unless specified otherwise.

Job Descriptions are reviewed and amended on a regular basis in order to meet the evolving demands of the business and marketplace drivers.

Person Specification

• observation, negotiation and communication skills
• experience of developing external relationships
• analytical, numerate and IT literate
• confident self-starter, able to prioritise and plan
• experienced in managing multiple time-sensitive priorities
• experience of diverse stakeholders
• good attention to detail, logical, hands on approach
• good grasp of web and social media
• understands data protection and confidentiality laws/issues
• understanding of bus industry
• commitment to effective and accessible public transport
• willing to travel within Scotland and occasionally to other parts of UK, can work out of hours with notice

Deadline for registering interest: 31/08/25

To apply for the above vacancy please register your interest with Greig Mackay, Director for Scotland by sending an email [e-mail] expressing your interest and attaching an up-to-date CV as well as a brief outline of the skills you can bring to the role by the date and time shown.