Burial Supervisor

Coventry City Council; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is looking for a Burial Supervisor to oversee burials and provide compassionate services to bereaved families. The ideal candidate will possess excellent customer service skills, problem-solving capabilities, and experience in the Bereavement Service industry. This role offers opportunities for personal growth and development in a supportive environment.

Benefits

Comprehensive rewards and benefits package

Training and development opportunities

Qualifications

• Demonstrable experience in providing empathetic service to bereaved families.
• Knowledge of the Local Authorities Cemeteries Order is essential.
• Previous experience in the Bereavement Service industry is required.

Responsibilities

• Supervise burials with empathy and efficiency.
• Represent the service to stakeholders.
• Communicate effectively with bereaved families and the public.

Skills

Excellent customer service skills

Strong problem-solving capabilities

Effective communication skills

Job description

Overview

We value diverse perspectives and experiences and strive to create an inclusive workplace culture free from discrimination and bias. Coventry Bereavement Service delivers high standards of service to all bereaved families at their time of need. We oversee burial across six cemeteries city-wide, manage Canley Crematorium and Gardens of Remembrance, and provide related services including Public Health Funerals and post-cremation memorialisation. Through the dedication of our team we deliver a highly demanding service with empathy and compassion, keeping families at the heart of all we do. We offer training, personal growth, and development opportunities while delivering essential services to the bereaved.

Our Values: In line with our One Coventry values, we aim to ensure our communities are represented across the workforce and to promote diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to help us keep equity and respect at the heart of everything we do.

Our Values

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Under the general direction of the Senior Burial Supervisor, and with due regard for the needs of the bereaved, you will supervise burials, provide a caring and efficient burial service, and represent the service to a range of stakeholders.

Who are we looking for?

• Demonstrable excellent customer service skills and the ability to communicate face-to-face, in writing, and by telephone in a caring and empathetic manner with bereaved families, members of the public, and stakeholders.
• Strong problem-solving capabilities, in-depth knowledge, and a detailed understanding of the Local Authorities Cemeteries Order.
• Previous experience in the Bereavement Service industry.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Inclusion and interview process

• Guaranteed Interview Scheme: We offer guaranteed interviews for certain groups who meet the minimum requirements and identify with one of the eligible criteria (e.g., Armed Forces personnel and veterans, those in or formerly in care, or those with a disability or long-term health condition).
• For full details on the application process, please read the attached Coventry City Council Application Process document on the jobs page.

About Coventry: Coventry has a proud, innovative and creative spirit and a history of bringing communities together to tackle problems and effect social change. We are cutting-edge, challenging, youthful, vibrant and diverse. We are committed to excellence with around 5,100 staff from diverse backgrounds. Our aim is to recruit and develop talented people who will focus on customers, take responsibility, work together and find better ways of doing things. If you join us, we will provide a fantastic rewards and benefits package. To find out more please refer to the Coventry City Council vacancies page.