Bureau Manager, Tesco Catterick Garrison

Travelex Foreign Coin Services Limited; Catterick Garrison; On-site; GBP 21,000 - 28,000; Part time

Job summary

A leading company in foreign exchange services is seeking a Bureau Manager for its Tesco location in Catterick Garrison. Responsibilities include team management, enhancing customer service, and achieving operational targets, making it a pivotal role in delivering quality exchange services. Flexibility in working hours is required, and a robust benefits package is offered, including health plans and bonuses based on performance.

Benefits

Comprehensive voluntary benefits package

Employee wellness programs

Flexible hours and shift patterns

25 days holiday (pro-rata)

Potential monthly bonus for hitting targets

Pension scheme with Scottish Widows

Qualifications

• Strong leadership passion and team management skills.
• Excellent communication and relationship-building skills.
• Strong customer service orientation.

Responsibilities

• Managing and mentoring a team of Travel Service Partners.
• Ensuring high customer service standards.
• Processing foreign exchange transactions accurately.

Skills

Leadership

Customer Service

Communication

Relationship Building

Job description

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Client:

Location:

Catterick Garrison, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ef41a8c3e352

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Bureau Manager, Tesco Catterick GarrisonBureau Manager - Tesco Travel Money Catterick Garrison - Part-Time

Job Type: Fixed Term Contract (Mat Cover Ending 01/06/26)

Hours per week: 30

Salary: £27,495 Pro rata (£21,996)

Working Patterns: This job is suitable for those who are flexible and able to work various shifts between Monday to Sunday. You will receive a monthly or weekly rota depending on your team.

Benefits:

• A comprehensive voluntary benefits package, including discounted rates on insurances like Private Medical, Dental, and Critical Illness, as well as health tests.
• Employee wellness programs covering physical, mental, and financial wellbeing.
• Employee discounts via Bravo Benefit.
• Flexible hours and shift patterns with opportunities for overtime.
• 25 days holiday (pro-rata), plus bank holidays and the option to sell days.
• Potential monthly bonus for hitting targets.
• Pension scheme with Scottish Widows.

Join Travelex

At Travelex, our success is driven by our people. We seek natural leaders who can motivate teams, deliver excellent customer service, and embody our vision. As a Bureau Manager within Tesco Travel Money, you'll manage a team in a busy retail environment, providing foreign exchange services and ensuring a high-quality customer experience.

Responsibilities include:

• Managing and mentoring a team of Travel Service Partners.
• Ensuring high customer service standards.
• Monitoring customer feedback and service levels.
• Processing foreign exchange transactions accurately and efficiently.
• Achieving operational and customer-focused KPIs.
• Handling online FX requests and deliveries.
• Adhering to legal and regulatory standards.

Candidate requirements:

• Leadership passion and team management skills.
• Excellent communication and relationship-building skills.
• Strong customer service orientation.
• Drive to succeed and make a positive impact.

Interview process:

1. Application review and initial screening.
2. Online interview with a numerical and accuracy test.
3. Visit to the bureau for a face-to-face interview.
4. Job offer or feedback if unsuccessful.

Note: Successful candidates will need to pass reference checks. We are committed to diversity and equal opportunity.