Bureau and BASS Consultant

Pay.UK; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

12% Non-contributory pension

Discretionary annual bonus

30 days annual leave

Private medical insurance

Life assurance

Income protection

Health cash plan

Dental insurance

Bupa medicals

Employee assistance programme

Cycle to Work Scheme

Season ticket loan

Fitness subsidy

Working from home policy

Job summary

Pay.UK is seeking a Bureau and BASS Consultant to oversee specialist assurance activities across applicant onboarding, major changes and inspection oversight. The role is hybrid across London and home with some travel, delivering clear reports and practical support to inspectors to ensure safe and reliable UK payments.

You will review complex assurance documentation, coordinate multiple activities and train inspectors, contributing to updates to the Assurance Framework and stakeholder reporting.

Qualifications

• Experience delivering assurance, audit or inspection work in a regulated payments, banking or financial services environment.
• Experience reviewing complex assurance documentation and producing clear reports with robust audit trails.
• Experience coordinating multiple assurance activities, priorities, risks and escalations to agreed deadlines.
• Knowledge of participant, supplier or sponsor bank oversight, including control tracking and non-compliance management.
• Experience coaching, training or quality reviewing the work of inspectors, auditors or similar assurance specialists.

Responsibilities

• Coordinate the inspection portfolio for applicant onboarding, participant major change, closure work and project assurance activities.
• Review inspection reports and supporting documentation, checking audit trails, agreed findings and departmental standards.
• Prepare progress updates, management reports and ad hoc assurance information for senior colleagues, regulators and other stakeholders.
• Track sponsor bank and supplier risk and control actions, escalating non-compliance and supporting enforcement activity where needed.
• Coach Bureau and BASS Inspectors through feedback, training plans and support during onboarding and probation.
• Develop inspection materials, work programmes and assurance statements, and contribute to updates to the wider Assurance Framework.

Skills

Assurance delivery

Audit and inspection

Portfolio coordination

Oversight knowledge

Coaching inspectors

Job description

Bureau and BASS Consultant, London, Permanent

We’re looking for a Bureau and BASS Consultant to take on a specialist assurance role spanning applicant onboarding, major change and inspection oversight, with the opportunity to combine detailed review, clear reporting and practical support to inspectors. You’ll work in a hybrid way across London and home, with reasonable global travel where required, contributing to assurance activity that supports safe and reliable UK payments.

Accountabilities

• Coordinate the inspection portfolio for applicant onboarding, participant major change, closure work and project assurance activities.
• Review inspection reports and supporting documentation, checking audit trails, agreed findings and departmental standards.
• Prepare progress updates, management reports and ad hoc assurance information for senior colleagues, regulators and other stakeholders.
• Track sponsor bank and supplier risk and control actions, escalating non-compliance and supporting enforcement activity where needed.
• Coach Bureau and BASS Inspectors through feedback, training plans and support during onboarding and probation.
• Develop inspection materials, work programmes and assurance statements, and contribute to updates to the wider Assurance Framework.

Qualifications, Skills and Experience

• Experience delivering assurance, audit or inspection work in a regulated payments, banking or financial services environment.
• Experience reviewing complex assurance documentation and producing clear reports with robust audit trails.
• Experience coordinating multiple assurance activities, priorities, risks and escalations to agreed deadlines.
• Knowledge of participant, supplier or sponsor bank oversight, including control tracking and non-compliance management.
• Experience coaching, training or quality reviewing the work of inspectors, auditors or similar assurance specialists.

Pay.UK Behaviours

At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:

• Listen to Find Win-Wins - Empathy, Listening and Understanding
• Influence with Courage - Influence, Courage
• Go Horizontal First - Cross Boundary Collaboration
• Take Ownership - Self Development
• Opportunity Mindset - Initiative
• Simplify - Achievement Orientation

In addition, all leadership roles are expected to lead by example through the following behaviours:

• Set Direction - Strategic Planning, Team leadership
• Hold Colleagues to Account - Accountability
• Coach & Grow Your Colleagues - Develop Others

Inclusivity

At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone’s unique input.

Who we are

Pay.UK is the recognised operator and standards body for the UK’s interbank retail payment systems. We provide the infrastructure and services that millions of people and businesses rely on every day, including Bacs, Faster Payments and the Image Clearing System for cheques, the Current Account Switch Service and Confirmation of Payee. Together, these services help keep money moving safely, securely and reliably across the UK and play an important role in supporting the economy.

In 2025, the UK’s retail payment systems processed more than 12.5 billion transactions worth over £11 trillion. Since its launch in 2013, the Current Account Switch Service has successfully helped consumers and businesses switch more than 12 million current accounts. These services help people receive their salaries, pay their bills, make payments and manage their finances with confidence.

Our purpose is to provide the trusted infrastructure, standards and services that underpin UK retail payments. We deliver safe, resilient and efficient payment systems while working collaboratively with industry, regulators and stakeholders to strengthen resilience, tackle fraud, improve access and support innovation across the payments landscape. As the ecosystem evolves, we are continuing to develop our capabilities in areas such as data and AI, enhancing operational insight and helping to build a modern, trusted payments ecosystem.

Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.

Benefits & additional information

• 12% Non-contributory pension
• Discretionary annual bonus
• 30 days annual leave (excluding bank holidays)
• Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
• Employee assistance programme
• Cycle to Work Scheme
• Season ticket loan
• Annual fitness subsidy of up to £500 per annum
• Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)

Please note:

• Some of our benefits are only available to colleagues after meeting the requirements of the probationary period

Pay.UK employee benefits are not available to contractors and are only available to permanent and fixed-term employees