Building Surveyor

Exchange Street Claims ltd; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

Exchange Street Claims ltd in Coventry is seeking an experienced Building Surveyor to assess and manage claims on properties affected by perils such as fire, flood and storm, with subsidence experience being advantageous.

You will conduct site visits, evaluate policy coverage, and coordinate repair schedules while maintaining compliance with policy terms and Health & Safety guidelines. Strong communication with policyholders is essential throughout the claim process.

Qualifications

• Degree in Building Surveying (BSc Hons) required.
• Subsidence project management experience desirable.
• MCIOB or MRICS qualification advantageous but not essential.
• Strong written and verbal communication and customer service skills.

Responsibilities

• Review information from clients and claim handlers and conduct detailed site visits to validate claims.
• Communicate with policyholders to gather information and explain liability and scope decisions.
• Use company tools to create repair schedules and validate variations according to policy terms.
• Oversee the entire claim process from damage assessment to final report submission.
• Ensure processes comply with Health & Safety legislation and company procedures.
• Appoint contractors and provide clear instructions at the outset of the claim.

Skills

Building Surveying

Subsidence PM

Communication

Customer Service

Education

BSc Hons Building Surveying

MCIOB or MRICS (desirable)

Job description

Our client is currently seeking an experienced Building Surveyor for Coventry. You will mainly deal with properties affected by general perils (fire, flood, storm etc) but additional subsidence experience would be useful.

The Role

• Claim Evaluation: Review all information from clients and claim handlers and conduct detailed site visits to validate claims for policy coverage and scope.
• Customer Interaction: Communicate with policyholders to gather additional information and inform them of policy liability and scope decisions.
• Claim Validation: Use company tools to create repair schedules and validate variations requests based on policy terms. Be able to interpret policy wordings and apply insurer claims' handling philosophies and guidelines
• Project Management: Oversee the entire claim process, from damage assessment, validation, repair scoping / scheduling, fulfilment to final report submission.
• Compliance: Ensure all processes comply with company policies, procedures, and Health & Safety legislation.
• Contractor Management: Appoint relevant contractors (e.g., asbestos, drying and restoration specialists, building contractors, etc) and provide clear instructions from the outset of the claim.

Skills / Qualifications

• Relevant Loss Adjusting / Building Surveying experience is desired.
• Prior subsidence project management experience, perhaps.
• Degree in Building Surveying (BSC Hons).
• Ideally you will be MCIOB or MRICS qualified, although this is not essential.
• Strong communication skills, both written and verbal.
• Excellent customer service, organizational & communication skills.