Building Support Assistant

Serco; Scotland; On-site; GBP 23,000 - 29,000; Full time

Job summary

A leading company in the public service sector is seeking a Building Support Assistant to perform maintenance and repair tasks under the guidance of technical supervisors. The role requires specific industry training and offers competitive salary and benefits, including a contributory pension and training opportunities. Joining our team means making a positive impact in a diverse and inclusive environment.

Benefits

Up to 6% contributory pension scheme

25 days annual leave plus bank holidays

Employee Assistance Programme

Access to discounts and exclusive deals

Professional development opportunities

Qualifications

• Experience in building services maintenance
• Multi-skilled in various technical tasks.
• Ability to work to tight deadlines.

Responsibilities

• Perform maintenance and repairs on engineering plant and equipment.
• Carry out planned preventative maintenance inspections.
• Participate in the operation of the Computer Aided Facilities Management system.

Skills

Attention to detail

Health and safety awareness

Ability to work under pressure

Communication skills

Education

Recognised industry training (NVQs)

Job description

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Salary - £23,805 to £28,483 depending on experience, plus Serco Benefits.

Main Purpose:

The Building Support Assistant (BSA) shall undertake works, under the guidance of the Technical Management team, technicians, and craftsman, on all aspects of engineering plant and equipment for both planned and reactive maintenance. Undertake planned maintenance and reactive repairs, working from training programmes, work procedures and operational manuals, recording and logging readings, carrying out basic adjustments and repairs with careful documentation and recording on service sheets and work orders. Carrying out ductwork cleaning, filter changing, lamp and tube replacement including cleaning plant, equipment, plant rooms, plenums and electrical sub-stations as required. To be prepared to work in high risk, and challenging areas ensuring all safety measures to prevent danger, avoid injury and prevent damage to equipment are fully implemented. Ensure that works are completed or communicated, even if it means working longer than the designated working hours. Provide cover for BSA shift cover and holidays as required. Be able to undertake Authorised Person, Skilled Person, Competent Person roles and responsibilities for disciplines as required.

Main Accountabilities:

• To work in accordance with the requirements of the Scottish Health Technical Memorandums (SHTM’s), and other applicable legislation under the guidance of supervisors, technicians, and craftsmen.
• To manage own workload and a level of responsibility for Building Support Assistants
• To be responsible to undertake competent based technical tasks such as Legionella remedial works to TMV’s AHU filter changes, light fitting replacements, low risk controlled isolations.
• To be prepared to work in hazardous areas taking all safety measures to prevent danger, avoid injury and prevent damage to equipment.
• To actively participate in the operation and control of engineering planned preventative maintenance schemes.
• Actively participate in the operation of the Computer Aid Facilities Management (CAFM) system labour control by completion of paperwork for all work orders, service sheets and logbooks or electronic logger.
• Work overtime to carry out emergency repairs as required by management.
• Recall to work should the need arise.
• Undertake essential repair works and general maintenance activities at the request of the Senior Technician’s and Site Engineer’s.
• To liaise with Senior Technician’s and Site Engineer’s regarding plant or equipment failures and observations.
• Assist technicians and craftsmen with technical maintenance diagnostic fault finding and repair.
• Carry out planned preventative maintenance (PPM) inspections, schedules and tasks, unsupervised where considered safe and appropriate.
• Escort contractors as required.
• Complete all report sheets, work orders, logbooks, and test certificates as necessary.
• Operates within constraints of permit to work systems.
• Immediately notifies the Senior Technician’s and Site Engineer’s of any deviation from the regulations.
• Follows guidance as laid down operation and maintenance manuals.
• Uses all relevant tools and equipment within safety guidelines as necessary for the completion of works.
• Ensure that works are completed or communicated, even if it means working longer than the designated working hours.
• Ensuring that information regarding works not completed or works required are conveyed to other members of staff.

What you will need for the role:

• Recognised industry training (NVQ’s – technical task specific) and health and safety awareness/ certification.
• Experience of working within a building services maintenance environment.
• Accuracy and attention to detail.
• Ability to work to tight deadlines in a demanding environment.
• The post holder will be multi skilled in a variety of tasks and use of equipment.
• Occasional manual handling
• Computer and keyboard skills obtained through experience and practice.
• Extended working days to meet needs of the service.
• Occasional risk of dealing with dissatisfied or distressed staff, patients, and visitors
• Frequent walking
• Maintain verbal and written communication systems within the department.
• Maintain verbal and written communication systems with external suppliers and delivery personnel.
• Motivate and develop staff engaged in the service.
• Perform a craft or trade function if required.
• Enter technical areas of the building – roof space, plant room, confined spaces, boiler house and energy centre.

What we offer

• Up to 6% contributory pension scheme.
• 25 days annual leave plus bank holidays.
• A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme, Simply Health Plans,and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shoppingand discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leaderemployers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to thenature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.