Building Manager - Exchange Plaza

CBRE; City of Edinburgh; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Building Manager to oversee operations in a prominent Edinburgh property. This role involves ensuring compliance with health and safety regulations, managing budgets, and fostering excellent relationships with tenants. The successful candidate will lead a small team, conduct performance reviews, and maintain high service standards. If you are passionate about facilities management and excel in customer service, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Experience in facilities management of property or portfolios.
• Strong understanding of Health and Safety legislation.

Responsibilities

• Manage day-to-day operational activities ensuring high standards.
• Prepare and monitor service charge budget and management reports.

Skills

Facilities Management

Customer Service

Health and Safety Compliance

Interpersonal Skills

Communication Skills

Technical Knowledge of Premises Management

IT Proficiency

Education

Degree-level education or equivalent

Tools

Meridian (Health and Safety tool)

Job description

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Building Manager/Facilities Manager

Role Purpose

Manage the day-to-day operational activities in line with all health and safety, environmental and company procedures, legislative requirements, budgetary costs, and client/tenant requirements, ensuring high standards of customer service and achievement of key performance indicators.

Role Specific Particulars

(Single Office Premises) The property is a large 101,227 sq ft premises located in the centre of Edinburgh. The successful candidate will lead a site team of four service partners and will be an essential asset to the property, colleagues, clients, and occupiers.

Key Responsibilities

Commercial

• Preparation, control, and monitoring of the service charge budget in accordance with the client's agreement and business timelines, in conjunction with the Senior Facilities Manager.
• Preparation of management reports to meet business needs.

Compliance

• Ensure health and safety compliance, including regular audits, fire drills, evacuations, and updates to emergency plans and site maps, with ongoing updates to Meridian (Health and Safety tool).
• Manage risk proactively and ensure insurance compliance onsite with public and statutory bodies as applicable.
• Develop and review an annual Crisis Management plan.
• Assist with external contract procurement alongside the Senior Facilities Manager and Procurement Department, ensuring adherence to company policies.
• Maintain all management information and records related to the site, such as asset registers, emergency plans, and plant testing.
• Liaise with local authorities as appropriate.
• Perform other duties as required by the business.

Customer Service and Quality

• Maintain the building's fabric externally and internally to a high standard, following the management contract and budgets, including scheduled maintenance and overseeing FM works on-site with contractors.
• Develop and sustain excellent occupier relationships, ensuring high service standards and attending tenant meetings.
• Regularly review contractor work to ensure contractual standards are met and maintained.

People Management

• Manage on-site CBREMS personnel, ensuring proper training and development.
• Conduct regular performance reviews and annual appraisals, setting SMART objectives.

Person Specification/Requirements

• Degree-level education or equivalent.
• Experience in facilities management of property or portfolios, including line management of personnel and contractors, and management of service agreements.
• Technical knowledge of premises management.
• Excellent customer service, interpersonal, and communication skills.
• Strong understanding of Health and Safety legislation and environmental protection requirements.
• Proficient in IT and industry-specific applications.
• Ability to work independently and under pressure.
• IOSH qualification; IWFM qualification is desirable.