Building Manager - Build To Rent

PMR; London; On-site; GBP 60,000; Full time

Job summary

Une entreprise dynamique recherche un Residential Building Manager pour assurer une expérience de vie exceptionnelle à Londres. En tant que responsable des opérations quotidiennes, vous veillerez au maintien de normes élevées de propreté et de sécurité, tout en gérant l'expérience des résidents. Vous serez le point de contact principal pour les résidents et collaborerez avec plusieurs équipes pour atteindre les objectifs commerciaux.

Qualifications

• Expérience dans la création d'une expérience résidentielle exceptionnelle.
• Bonne compréhension des normes de santé et sécurité.
• Compétences en gestion d'équipe.
• Compréhension des concepts Build To Rent.
• Expérience en gestion de budgets.
• Expérience en leasing.

Responsibilities

• Gérer les opérations quotidiennes du bâtiment pour garantir des normes élevées.
• Tenir des réunions trimestrielles avec les résidents pour recueillir des retours.
• Gérer les plaintes des résidents et résoudre les problèmes efficacement.
• Surveiller les normes de service et agir comme point de contact principal.
• Inspecter régulièrement toutes les zones du développement et maintenir des dossiers précis.

Skills

Customer focus

Team Leadership

Compliance knowledge

Budget management

Issue resolution

Job description

Our client is seeking a proactive and customer-focused Residential Building Manager to join their dynamic team. Reporting directly to the General Manager, you will be responsible for ensuring an exceptional living experience for all residents.

In this role, you will oversee the day-to-day operations of the building, ensuring it is maintained to the highest standards of cleanliness, organisation, health & safety, and overall condition.

Our client takes pride in delivering one of the best rental experiences in London and is committed to maintaining outstanding levels of customer service.

Annual Salary: £60,000
Working Hours: Monday - Friday, 8.30am - 5.30pm

Responsibilities

• Holding quarterly resident's meetings to keep them informed on all aspects of management and allow for feedback and issue resolution.
• Handle resident complaints and resolve issues effectively, escalating where necessary.
• Implement the Resident Engagement Strategy to effectively share Building and Fire Safety information, while fostering collaboration and communication with residents.
• Ensure high standards of service delivery, acting as the main point of contact for both tenants and clients. Take responsibility for the overall presentation, maintenance, and servicing of all areas within the development.
• Manage the customer portal and lift lobby information screen, ensuring that all displayed content is accurate, up to date, and relevant to residents. Oversee the administration of this system in full compliance with GDPR requirements.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
• Managing a team of Cleaners and their performance
• Collaborate closely with the Property Management, Tenancy Management, Leasing, and Engineering teams to ensure seamless coordination across departments and the effective achievement of business objectives.
• Assisting with Service Charge Budgets

Your Experience

• Creating an exceptional resident experience.
• A good understanding of H&S and compliance.
• Team Leadership.
• An understanding of Build To Rent.
• Experience managing budgets.
• Experience in leasing.